Acura of Bedford Hills - Service Center

Con-Job In September 2015, we were driving our Acura (with approximately 108,000 miles) from MA to VA when the engine faltered. Through a series of events to In September 2015, we were driving our Acura (with approximately 108,000 miles) from MA to VA when the engine faltered. Through a series of events too complicated to discuss here, we had our vehicle towed from a Honda dealership to the Acura of Bedford Hills, NY dealership. We were pretty certain, based on advice from both an independent repair shop and the Honda dealership, the EGR valve failed. The following day, the Acura of Bedford Hills dealership confirmed this “diagnosis.” The dealership’s repair shop also advised the car, even if the valve was repaired, was unsafe to drive because a front “compliance bushing” was “torn.” I was shown a-less-than 3/4” tear in the bushing and told they would not let one of their regular customers “leave with the car in that condition.” I asked about the severity of this minor tear, the nature of the safety concern, the length of time it would take to repair the car, etc. I made it clear we desired to continue our travel as soon as possible as we were spending considerable money staying in a local hotel, buying meals, renting a car and, more importantly, had to be in VA. If the “bushing” was not an emergency, we really wanted to be on our way and would have the bushing repaired by our “home” dealership. The repair “advisor” was adamant that if not repaired, the bushing it would fail before we reached Virginia. Based on this advice, I authorized the additional repair to the two front bushings—I was advised, if one failed the other would fail shortly. The repair of the bushings doubled the repair time and thus the time before we could continue our travels. We received the vehicle after 5 PM, too late to continue our travels that day to VA. The cost of repairs was over $1,700, nearly $700 of which was to install the bushings. Later, I learned there was no emergency. The tear was minor, it would continue to deteriorate over time, but was not an emergency. The Acura of Bedford Hills’ “advice” was a con-job, which cost us not only the repair expense but also the expense of another day in a motel and with a rental car. This experience with the Acura of Bedford Hills was and is distressing. Moreover, when we informed America Honda Corp., Acura division, of our experience, we received a form letter response, which did not even address our concerns. Hence, Acura of Bedford Hill's is not held accountable for deceptive practices. As we shop for a new car, this experience, unfortunately, created a significant “negative” as we consider replacing our current Acura with a new one. More

Happy 2012 Acura MDX customer at Acura of Bedford Hills No nonsense approach to checking the car over for any issues, not just what you came in to deal with. They found a few items needing attention and gav No nonsense approach to checking the car over for any issues, not just what you came in to deal with. They found a few items needing attention and gave me the option to get them done then and there. Saved me a return trip and keeps my car happy and on the road. More

Brought an MDX in for a recall on the transmission and front springs. The "free" recall work ended up costing over $1400.00 the transmission was installed improperly and leaking fluid from day one. The en front springs. The "free" recall work ended up costing over $1400.00 the transmission was installed improperly and leaking fluid from day one. The entire repair bill was over $8,000.00 and the work was done wrong. The dealership would not warranty the work just days later. The technician broke many parts attempting to replace the front could sings which were also a recall item. That cost another $350.00. STAY AWAY!!!!, This place is the biggest ripoff that I have ever seen!! More

What happened to customer service. During the summer I set up an appt to have my switch repaired for my seat heater. When I went to pick up the car they stated they couldn't find anything wrong with the set up an appt to have my switch repaired for my seat heater. When I went to pick up the car they stated they couldn't find anything wrong with the heater. So all summer long I drove with a faulty switch which would go on sporadically. Recently I have had a whine in my car which I think is the transmission/engine. Naturally you would want to take care of this right away. I set up an appointment to bring the car in late in the day on a Monday and they give me a loaner and I pick the car up the next day. I travel from Connecticut to New York and I must arrive before 5PM to pick up the loaner even though the dealership is open late. Ok. I call to confirm that they have the car available before I head out and now they don't show me having an appointment. Appt gets rescheduled only because I called the GM since they had a shortage of cars and I drive to NY give them the 2 warranty issues and ask them to also do an oil change. I call the next day to see if the work has been completed only to learn that I have to set an appt for the switch to be replaced for the heater and they couldn't hear a whine in the engine. I suggested they keep the car one more day and UPS normally delivers in one day and they could replace the switch and take the car for another test drive. They said no because they needed the loaner. Obviously I wasn't too happy. Tried to reach the GM after the car was dropped off and he didn't take the call nor call me back. I spoke with a wonderful young man from corporate and I hope he will resolve the issue. As far a Bedford Acura is concerned, I should have listened to what people were saying regarding their lack of service because now, unfortunately, I am experiencing it. Shame on you Bedford Acura! You might light to take a lesson from Stew Leonard. You are in a service industry and you need to accommodate your customers and when someone brings you a car with a transmission problem you should do your best to figure it out. Not only have you lost a customer, but you lost a sale, and negative feedback is never good! More

On 11/13 my Acura ILX 2013 was towed to Acura of Bedford Hills due to an accident. The moon roof had shattered while driving on the highway when some unknown object had hit it and it shattered. While my veh Hills due to an accident. The moon roof had shattered while driving on the highway when some unknown object had hit it and it shattered. While my vehicle was at Acura of Bedford Hills the unprofessional conduct of Service Consultant Cody Ogden who was extremely rude, didn't return calls and ultimately I had to go to Acura of Bedford Hills to find out what was going on with my car. Cody told me when my car was finished that since I was going through my insurance company and their payment wouldn't get their for five business days, they would hold my car until they recieved payment even though they had a guarantee from my insurance company that payment was on the way. He stated that this was the owners policies and procedures, when he told me this I asked to speak to the service manager who is Alex. Alex who was extremely rude, obnoxious and argumentative also told me he was just following the rules and that his job would be on the line if he were to give me the car prior to recieving payment from my insurance company. I told him I have never heard of such a policy that when an insurance company does business with anyone there word is solid and has always been good enough. My insurance company was even willing to send a photo copy of the check that was being fed ex to them but the supervisor was unable to get a fed ex tracking number due to the check going out late thursday evening and with hundreds of other checks. I came into Acura of Bedford Hills on 11/16 to find out what was going on with my car and Cody had stated it was finished but they didn't recieve the check from Fed Ex so they would not release my car, but Cody did state you can pay yourself and we will release the car to you. I called the Bedford Hills Police Department to have a report made of this incident but they were unable to assist because they stated it was a civil matter. I went back inside and Cody again became rude, abusive in his words and argumentative in front of the employees and his service manager Alex who did not tell him that he was being inappropriate. Since the service manager Alex refused to render my car to me I had to pay out of pocket five hundred and twenty five dollars. I wrote out a check and went to return my rental vehicle. When I came back and got in my Acura that had been just serviced after being in an accident there was shattered pieces of glass in my drivers seat, chunks of glass in my passangers seat where I have a dog car seat that also has chunks of glass in it, ( this makes a hazardous condition for my animal) under my dogs seat chunks of glass in the back seat shattered glass all over and I took pictures of it. When I went back into Cody and told him that there was chunks of glass and shattered glass all over my car and that I had to drive home like that he stated, " I'm sick of dealing with you, I don't care, We don't want your business and Get out of here" I left after that and had to drive home with broken glass in my drivers seat and sitting on it. Update in addition to having to pay five hundred and twenty five dollars out of pocket when I have no deductible I just had to pay one hundred and six dollars to get my car fully and carefully detailed so that I would ensure my safety and the safety of others in my vehicle, hence the chunks and particles of broken glass left in my car by the service employees at Acura of Bedford hills. In addition I have a cut on my hand which I will be seeking medical attention for because of the glass left in my vehicle by Acura of Bedford Hills. More

On 03/02/2012 - I went in for a simple oil change and came out with a broken drain plug/oil pan. A simple oil change, something that can be performed in thousands of reputable facilities, turned to a nig came out with a broken drain plug/oil pan. A simple oil change, something that can be performed in thousands of reputable facilities, turned to a nightmare. The mechanics managed to mangle the oil drain bolt - a part that should last into the hundreds of thousands of miles as attested by several of my previous vehicles. This part is manufactured to be changed several times a year, every year, yet this dealership managed to tear this part out of the vehicle. They also had the GALL to request $698.89 to repair an item they broke. When contacted, they stated the issue was not their problem, and refused to fix it or talk about it further. They immediately tried to pass this off as "wear and tear" – as explained by other mechanics this part can be damaged by using too much force. Using standard procedures to change oil does not result in stripped threads. When speaking to the Service Manager he then hung up on me after refusing to review the issue further. Had I taken my car to any facility that does not race through as many vehicles as possible in a haphazard fashion, this would have never happened. I have been going to Mavis in Mahopac for years and have never had an issue. Coworkers have had oil changes in dozens of locations, hundreds of times, and never had an issue. For this dealership to break a part, want to overcharge to fix it, and then refuse to discuss the matter shows that they are negligent, unprofessional, and unreliable. I will NEVER go to them again I wish I had read the reviews on this dealership prior to going - this has not been the first instance of shaddy work and I fear it will not be the last. More