Acura of Bedford Hills - Service Center

Terrible dealership! Only care about collecting money for repairs. If there is a problem, try to blame customer. No return calls. Only care about collecting money for repairs. If there is a problem, try to blame customer. No return calls. More

I’m new to Acura and was very impressed by my experience here! Sandy went above and beyond in the service department to accommodate my schedule, gave a loaner, quickly diagnosed my problem, fixed It and eve here! Sandy went above and beyond in the service department to accommodate my schedule, gave a loaner, quickly diagnosed my problem, fixed It and even cleaned the whole car! Highly recommend this dealership, I won’t be going anywhere else More

Took my car for inspection total rip off for replace rear diff fluid 135$ I can’t see my self going back there again I bought the car there diff fluid 135$ I can’t see my self going back there again I bought the car there More

Do NOT go to Acura of Bedford Hills Beware of this service department. Brought my car there for NYS inspection and oil change. As part of that, I was told that there was an issue with th Beware of this service department. Brought my car there for NYS inspection and oil change. As part of that, I was told that there was an issue with the tire pressure indicator as it was providing an incorrect reading of the tire pressure as compared to the actual tire pressure. In order to see what the issue was it would cost about $140 to run a diagnostic to test the indicator and potentially replace. I declined. When I got home, I tested the tire pressure with a digital pressure gauge and it provided the same measurement as the car indicator was providing. Shame on this service department for trying to create a fake issue to collect more money from a customer. Also note that the oil maintenance minder was not reset to 100%. While a fairly minor thing, given that the service was to change the oil and NYS inspection, shocking that they would have missed resetting the maintenance minder. I received the standard email from customer service manager, Steve Barbosa, as to whether I was happy with the service and what could be done to improve the service. I provided feedback as outlined above, but did not receive any response. More

Fast and accurate service. Reasonable cost. Honoring warranty. That is why I come back to service my 2008 TL and 2012 RDX when they need service. Honoring warranty. That is why I come back to service my 2008 TL and 2012 RDX when they need service. More

Do not go to Acura of Bedford I've been a loyal Acura customer for nearly ten years. My recent and only experience with Acura of Bedford was appalling. As if getting your car towed I've been a loyal Acura customer for nearly ten years. My recent and only experience with Acura of Bedford was appalling. As if getting your car towed for just a flat tire and having to call out of work because of it isn't bad enough, I received a phone call from a service consultant, Daniel Pangia who was abrasive and insensitive while telling me that I need to spend nearly $600 on a ton of replacement parts or he'll just "hold the car.". When I put the service department to the test and asked them to show me all of these so called damaged parts, they magically disappeared and all I needed was in fact a new tire. Shame on you Acura of Bedford for trying to rob someone of $400. And get a service consultant that at least pretends to care about the customers. More

They took care of my leased Acura ILX-2016 After drove around 7000 mile my leased ILX had transmission problem and they changed new one without any charges. But, recently last month on April, 2 After drove around 7000 mile my leased ILX had transmission problem and they changed new one without any charges. But, recently last month on April, 2018 again car stopes engine starting problem and they towed in the Bedford Hills and they didn't offer/provide me a loner car. They should take this car back back immediately without penalty(6 months left). But they promised me for consideration in over millega in case. Overall all the people included John and Don are excellent employees. Thanks! Sirijana More

Acura of Bedford Hills Service I would give them a ZERO. Bring in your car for a problem and they will replace something more expensive that doesn't correct the initial problem. I would give them a ZERO. Bring in your car for a problem and they will replace something more expensive that doesn't correct the initial problem. Then they will TRY to fix something else because they have no idea what they are doing. Save yourself the aggravation of dealing with them and go somewhere else. When I told the manager I was going to complain to corporate I was told they don't care. More

Unsatisified Customer - Don't go here for service Worst Service!! Beyond upset is what this place has driven me to! I had an emergency and had my vehicle brought in for repair. The amount they charged Worst Service!! Beyond upset is what this place has driven me to! I had an emergency and had my vehicle brought in for repair. The amount they charged and all the repairs they said needed is grossly overpriced. The amount I paid you would think my vehicle will feel like brand new. Except it was completely opposite. I had so much issues after the service and kept going back so they can help but that was a waste of my time. I was told to "keep driving and bring it back when it gets worst" because they tech couldn't see what was the problem. I was at ease when I brought it in to the Acura in Yonkers and was told I was lucky I made it in alive because whatever was done to the car was a terrible job, bolts was missing and things was just hanging. Good reason why it didn't feel right. This was all communicated to Bedford Hills service and was told that they cannot reimburse me unless the work was done by them. Who will ever want to go back to them after having so many trips prior to fix and couldn't. I just hope they will come to an agreement and reimburse me for all the troubles. More

Don't go here. Customer service is terrible. Very expensive This has been the worst experience with a car dealership. My car was supposed to be ready by the end of the day. Never got a call back and they kept m This has been the worst experience with a car dealership. My car was supposed to be ready by the end of the day. Never got a call back and they kept my car overnight. I had no way to get to work the next day. Never going back to this place More