Acura of Alhambra - Service Center

Service advisor Perla Soto of the service department did a wonderful job at taking care of my TLX from every step of the way from maintenance to doing anything to reassuring me about any and all concerns. S a wonderful job at taking care of my TLX from every step of the way from maintenance to doing anything to reassuring me about any and all concerns. She did her absolute best and I will always return to her for any and all concerns for my vehicle. She was able to easily arrange a loaner car for me especially when other dealerships couldn't even get me an estimate on when a loaner would be available. She definitely made going to a dealer an easy choice and returning to one an even easier choice! More

Labor here is $198 per hour. Almost $200. Let that sink in. When I asked Eddie Guerrero, the service manager, to explain the discount I was supposed to get when I thought it was not applied correctly, he in. When I asked Eddie Guerrero, the service manager, to explain the discount I was supposed to get when I thought it was not applied correctly, he went on to accuse me of trying to get additional discounts. Accused his customer of trying to cheat in front of his staff! This place is xxxx. More

The service department at this place is awful and incompetent! I went here to have my car checked for problems and they couldn't figure out anything, I had to point out some things to them to fix, o incompetent! I went here to have my car checked for problems and they couldn't figure out anything, I had to point out some things to them to fix, otherwise they wouldn't have seen it , talk about incompetents! Eddie is the worst! He is grouchy, unfriendly, and doesn't want to help you at all, his customer service is horrible! Because of him I took my business elsewhere, and thank god for that, because I ended up saving money and was treated much better at another Acura dealership. This place charges you alot more than other dealerships, and when you point that out they rudely tell you your more than welcome to take it other places. Your better off taking your car elsewhere because you will be treated better and probably save money, they gouge you at this place, without even treating you nicely! More

Stole my money! Perhaps the worst example of a service department I've come across in my life. They will lie about the cost of the parts and pay themselves >$100 buck Perhaps the worst example of a service department I've come across in my life. They will lie about the cost of the parts and pay themselves >$100 bucks an hour for simple filter changes. It's crazy. Do not work with this dealership. More

Service has gone downhill! Won’t be coming back after getting my car serviced since 2015. New owners gouging customers on routine maintenance and repairs. Used to honor other de Won’t be coming back after getting my car serviced since 2015. New owners gouging customers on routine maintenance and repairs. Used to honor other dealers coupons, but no more. When I commented about pricing to service manager he replied oh well and prices likely going up. This is my second review in as many weeks. Only came back this second time to get a recall fixed and quick A service (no oil or tire rotation) and it was 69.98. Never coming back. Time for Thomas Acura or Cerritos. Too bad as I really liked the previous ownership and service advisors. These owners heading for problems. More