Acura by Executive - Service Center

Picked up my vehicle yesterday after having it properly fixed at another dealership. I also had a new issue with the vehicle showing airbag warning lights. The dealership found that the ground wire in th fixed at another dealership. I also had a new issue with the vehicle showing airbag warning lights. The dealership found that the ground wire in the airbag / steering wheel was torn from when Acura by Executive installed the heated steering wheel on my 2014 MDX. This was fixed properly by the other local Acura dealer. Thankfully I did not have an accident, because who knows if my airbag would have deployed with this problem! This issue has been documented and I am in contact with Acura about filing a complaint against Acura by Executive for its poor quality service department. More

Acura by executive , as good as it gets . Very fast and accurate diagnosis . The service advisor and techs where extremely helpful , what other service shop could not pin point on my car , they did. Happy accurate diagnosis . The service advisor and techs where extremely helpful , what other service shop could not pin point on my car , they did. Happy customer and will be returning for all service needs. Thank you # Acura by Executive. More

I contacted John Apuzzo, General Manager, about another problem I had with my MDX. He said he would not allow me to come back to the dealership because I provided a negative rating on this web page and th problem I had with my MDX. He said he would not allow me to come back to the dealership because I provided a negative rating on this web page and that he would not want another one if I came back and had more bad service. If John really knew the meaning of good customer service, he would have seen it as an opportunity to make things right with his customer and if he did, I would have provided an excellent review. I did take the MDX to another dealer, which not only addressed the new problems, but also fixed the old problems Acura by Executive refused to correct. I hope this information is helpful for others when they decide to shop for an Acura or service their vehicle. More

When taking delivery of my vehicle, I immediately noticed the dealership scratched the front of the steering wheel and rear steering column. The sales manager assured me that he would order replacement part the dealership scratched the front of the steering wheel and rear steering column. The sales manager assured me that he would order replacement parts so these will be replaced and the vehicle would be back to brand new condition, since this was a brand new car purchase. Unfortunately, service only repaired these items and only replaced the steering column cover. The scratches are still present on the front and the dealership's General Manager, John Apuzzo, told me that I am stuck with the vehicle the way it is because he finds it acceptable and that there is nothing further that they can do about it. I've also had electrical problems with the vehicle and the dealership and Acura have not been able to fix the problem because Acura does not have a fix yet for when safety system warning lights come on either after electrical components are replaced or when there is cold weather. I cannot recommend this dealership to anyone because of how they have treated me. They do not know the meaning of good customer service and how to hold themselves accountable for false promises made when selling a brand new vehicle. More

The Manager and employees of this dealership were very receptive and professional while the service was delivered. I recommend my friends and neighbors to do business with Acura by Executive. I have been receptive and professional while the service was delivered. I recommend my friends and neighbors to do business with Acura by Executive. I have been given the best deal on my Brand New TSX. Thank you Acura. More

Dealership is way above par. Kevin is a huge plus. The dealership is nearby to our home and everyone there has been very helpful. We purchased a used Lexus and are quite happy with the service they render dealership is nearby to our home and everyone there has been very helpful. We purchased a used Lexus and are quite happy with the service they rendered prior to, and subsequent to the purchase. Based upon our experience, this is the best dealership we have ever dealt with. More