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Acura by Executive - Service Center

North Haven, CT

4.8
686 Reviews

686 Reviews of Acura by Executive - Service Center

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January 15, 2020

Routine scheduled maintenance The Acura service department met expectations in performing the scheduled maintenance on my vehicle from start to finish. The Service Agent, Michael, More

by rro2019
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael
Jan 16, 2020 -

Acura by Executive responded

There are so many compliments in your review which we just love! Thank you for posting about our service and facilities so that others will know what it's like to be a guest at Acura by Executive. We will pass along your kind words to Michael.

Jan 21, 2020 -

rro2019 responded

Update 1/21/20: Due to a defective oil filter from the manufacturer. Oil had been leaking for nearly 1 week. Upon discovery, car needed to be brought back in for urgent service. Once again, Michael Heath fulfilled a core customer svs values, where the customer always comes first. He expedited the rework process with minimal annoyance and disruption to my day. He rectified the faulty part situation professionally and was most of all open and honest. His integrity and leadership to get things done were very notable.

January 11, 2020

Great Service but. Always a great experience at the dealership and the staff are friendly and helpful. However, this is the second time that we parked the car in the gar More

by Dbeirne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure.
Jan 13, 2020 -

Acura by Executive responded

Thank you for sharing this feedback. I'd like to get more details here to better understand why might have gone wrong during your visits and to see what I can do to help. I won't be able to locate your contact information from this review, so please consider giving me a call. Thank you! Scott Holmwood - Service Manager - 203-672-7511

December 30, 2019

staff were extremely helpful and courteous Acura by Executive in Wallingford is a wonderful dealership from the time you enter the building to you leave. Staff are always polite and helpful. th More

by gene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don not remember the gentlemens name, however he was wonderful. your lucky to have someone with great customer service experience.
Dec 30, 2019 -

Acura by Executive responded

Gene, we're honored to receive this feedback and to have your loyalty. We are happy to have the opportunity to work with you and service your Acura. Thank you for all your wonderful compliments. We look forward to seeing you next time.

December 27, 2019

Michael Heath provided excellent service / information and updates on the status of my service. He was cordial, professional and very thorough in his communication with me. More

by Mint
Recommend Dealer
Yes
Employees Worked With
Michael Heath
Dec 29, 2019 -

Acura by Executive responded

Thank you for the 5-star review! We are happy to hear that Michael provided the excellent service we strive for at Acura by Executive. We will be sure to share your kind words with him!

December 22, 2019

First Timer As a first time Acura owner Mike did a great job making me comfortable during my first ever service visit. He was both professional and knowledgeable More

by bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Dec 23, 2019 -

Acura by Executive responded

Hi Bruce and thank you for the great review of your service visit here at Acura by Executive. We look forward to seeing you next time!

December 19, 2019

Outstanding as usual I am a repeat customer so I guess I don't need to say anything further about my confidence and satisfaction in Acura by executive. They are always fri More

by Davchop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashley in service, parts manager and parts employee
Dec 20, 2019 -

Acura by Executive responded

Thank you for the kind review! We are so grateful to have you as a repeat customer here at Acura by Executive. Providing our customers with friendly and helpful service is what we strive to do, and we are pleased to know that we hit the mark. We look forward to seeing you again!

December 18, 2019

Mike was extremely professional and helpful, very knowledgeable and he answered all my questions. Acura of North Haven has the best service department in the North East. More

by Nadene/Billy
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 18, 2019 -

Acura by Executive responded

Thank you Nadene and Billy! It means a lot that you would say we have the best service department around. We look forward to your next visit with us at Acura by Executive!

December 17, 2019

Worked with Ashley. She was very knowledgeable and assist with fixing a setting in my car. Enjoyed working with her. She gave me her card and advised I could call anytime to ask questions More

by Lrinaldi
Recommend Dealer
Yes
Employees Worked With
Ashley
Dec 18, 2019 -

Acura by Executive responded

It's great to hear that Ashley delivered knowledgeable service which earned your business! Thank you so much for reviewing Acura by Executive and rating us five stars.

December 16, 2019

Exceptional Service My service adviser, Michael, was very professional and courteous. He explained and demonstrated to me how to identify the service that was required on More

by rjvlaj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Heath
Dec 16, 2019 -

Acura by Executive responded

Thank you for the 5 stars! We are so pleased to hear that we lived up to our professional and courteous standard here at Acura by Executive. Michael is great, and we will be sure to let him know that you enjoyed working with him. We are looking forward to your next visit!

December 16, 2019

Excellent service experience As usual, I was very pleased with the excellent service I received from the Acura Service Center at Acura By Executive in North Haven Connecticut. More

by gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember his name.
Dec 17, 2019 -

Acura by Executive responded

Gary - It makes our day to hear that you receive consistently great service from the team at Acura by Executive! Thank you so much for your loyal business and kind review.

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