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Acura by Executive - Service Center

North Haven, CT

4.8
686 Reviews
Call Service Center (203) 234-2111

686 Reviews of Acura by Executive - Service Center

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November 11, 2024

Brought car back for rear brakes. Front right tire had a screw in it. Never met the service guy. More

by KATAL83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Acura by Executive responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 08, 2024

Easy in and out, appreciated loaner car, responsive and courteous service agent, good explanations of services recommended (e.g., brake fluid, tires). A little expensive. More

by RTOSIELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Acura by Executive responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

November 05, 2024

After Acure of Milford failed to have the loaner car I has scheduled for my dealer recall service estimated to last 3 days, I called Acura by Executive. John handled everything in a highly professional ma More

by bagleycat
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Acura by Executive responded

Thank you so much for your excellent review! We are so glad that John had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura by Executive to be a positive one. Please don't hesitate to reach out if you need anything else.

November 04, 2024

John is very professional and nice. He accommodates my schedule and will explain anything that I question or need clarification on. More

by Mel
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Acura by Executive responded

We are very happy John provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 03, 2024

Excellent, professional service. The charges are fair, and they work quickly and well. I have been bringing my RDX to them for six years now and I am always happy with their work. More

by WADAMSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lavacca is the best!!
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Nov 04, 2024 -

Acura by Executive responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura by Executive, we look forward to having you as a valued customer for many years to come!

November 01, 2024

Scheduled wheel bearing replacement, to wait while was done. Part not in stock on arrival. More

by Bfillmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Piliero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Heath
4.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Lugo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Rotella
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Santamaria
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Casey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Acura by Executive responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 01, 2024

Excellent customer service. The guy who assited me was very kind and knowledgeable l. I would always visit More

by Ronald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Acura by Executive responded

Thank you so much for your kind words, Ronald, and for taking the time to leave us this wonderful feedback!

November 01, 2024

Michael was very informative, took his time to explain everything to me. Very warm guy. More

by Ishmael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Acura by Executive responded

Thanks for sharing your thoughts about your experience with Michael here at Acura by Executive. We appreciate your business and hope to see you again soon!

October 30, 2024

Michael Heath has been my service advisor for several years. He always makes sure my car is taken care of and explains in detail what is wrong with my car. He stays in contact throughout the day about my More

by Elainebarbera1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2024 -

Acura by Executive responded

Elaine, We are very happy to hear that Michael provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 26, 2024

A great enviroment to get your vehicle serviced in. Highly recommended to purchase at this dealer. More

by Jorge O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Piliero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Lugo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Rotella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2024 -

Acura by Executive responded

Thank you for your very kind review, Jorge. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura by Executive.

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