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Acura Of Pembroke Pines - Service Center
Pembroke Pines, FL
5,283 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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5,283 Reviews of Acura Of Pembroke Pines - Service Center
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March 10, 2019
Service review Jean Louis in the service department is amazing! Always friendly and helpful, even when he is the most busiest. Jean makes you feel like your his only Jean Louis in the service department is amazing! Always friendly and helpful, even when he is the most busiest. Jean makes you feel like your his only customer and top priority. Thank you, Jean! PS. Give this man a raise!! More
by SHANAPR
Verified CustomerEmployees Worked With
Jean Louis, service advisor
March 10, 2019
Did not give me old timing belt as requested I recently had my Acura ZDX serviced at Acura of Pembroke Pines. The last time I had the vehicle serviced there the vehicle was never cleaned nor d I recently had my Acura ZDX serviced at Acura of Pembroke Pines. The last time I had the vehicle serviced there the vehicle was never cleaned nor detailed as promised, although they called me to say the car would be ready in about thirty minutes because they were still cleaning the vehicle. I was given a dirty vehicle. This was a few months ago. This time (the week of March 3rd, I specifically told Neville, the Service Advisor, about my previous experience at the dealership. He assured me he would take care of it. I also explained to him and brought all the paperwork which I gave to him about a Warranty Notice from Acura I received in the mail regarding "excessive oil consumption". I was told they would have to change the oil ($49.95) which I had to pay and that after 1,000 miles bring the vehicle back and they would check the oil consumption. The vehicle was brought on Monday March 4th for a timing belt replacement. I told Neville that I wanted the old timing belt to inspect the wear (the vehicle has 93,000 miles on it) I was assured that would be no problem. Two days later the vehicle was finally finished. When Neville called me I told him I would be coming by and to please put the old timing belt inside my vehicle. Wouldn't you know it? Incredibly, according to Neville, " After you called I just went to the shop and when I asked about the belt the mechanic told me that the garbage man had just come by and emptied all the garbage bins!!!" What an incredible coincidence! So, Acura of Pembroke Pines, you have absolutely no proof that you replaced the timing belt in my vehicle and I am out $1,000. You lied to me and did not comply with a customer's specific request. I guess I'll see you in Broward County Small Claims Court. And as a bonus, every person I do business with in the future is going to hear this story and I will make certain that no one I speak to from now on will neither buy nor lease nor bring in for service any vehicle to your dealership. I am also posting this story on social media and informing the local TV and News media about my experience. Shame on you! Kerry Ashline More
by KASHLINE33026
Employees Worked With
Neville Brandaga
March 09, 2019
Fast friendly service and staff Marco and Mack were awesome as usual. I was in and out with minimum effort. The only issue was the loaner car. Although it was a nice car as usual, it Marco and Mack were awesome as usual. I was in and out with minimum effort. The only issue was the loaner car. Although it was a nice car as usual, it wasn't in the least bit clean. More
by DALECI39
Employees Worked With
Marco Pinto and Mack
March 09, 2019
Routine service Always a pleasure to have my car serviced here. Marco is my service advisor and is always kind and professional. Since I wait for my vehicle he keeps Always a pleasure to have my car serviced here. Marco is my service advisor and is always kind and professional. Since I wait for my vehicle he keeps me updated and has my car cleaned beautifully and ready for me. Love the service department!! More
by CELX2
Employees Worked With
Marco Pinto
March 09, 2019
Routine Service Service was provided professionally and expeditiously. A software update was provided, to which my Service Advisor, Mr. Jean Louis explained the bene Service was provided professionally and expeditiously. A software update was provided, to which my Service Advisor, Mr. Jean Louis explained the benefits to my satisfaction. Mr. Louis has been my Service Advisor for quite awhile, and as always, has ensured that the needs of my Acura TLX have been taken care of. I appreciate Mr. Louis' diligence and that of the Acura of Pembroke Pines service staff. More
by SDSELT.SELTZER949
Employees Worked With
Mr. Jean Louis
March 09, 2019
Jean Louis Jean has taken care of My Acura vehicles for years. He is a professional and courteous person. I would recommend Jean and the service to anyone. Jean has taken care of My Acura vehicles for years. He is a professional and courteous person. I would recommend Jean and the service to anyone. More
by BFLEWIS32
March 09, 2019
Fast service and good customer service Good customer service and fast service! I went twice without making an appointment and they took care of my car immediately. They are friendly and pro Good customer service and fast service! I went twice without making an appointment and they took care of my car immediately. They are friendly and professional. More
by ANATRETER
Employees Worked With
Marco
March 08, 2019
Amazing The service is so great and the staff is amazing, especially Jim! I came late however guys still accommodated my request. Thank you all! Veronika The service is so great and the staff is amazing, especially Jim! I came late however guys still accommodated my request. Thank you all! Veronika More
by VERONIKAG311
Employees Worked With
Jim
March 08, 2019
Exceeded my expectations for a Service Deparment appointment I usually don't make time to write reviews but this time, I just had to. The convenience of being able to make an online appointment and although my I usually don't make time to write reviews but this time, I just had to. The convenience of being able to make an online appointment and although my advisor was off that day (suggestion: blocking out advisors on their days off), another very capable and friendly advisor, John Gault, took my appointment. We discussed my purpose for being there (B1 Service) and I requested a tire rotation as well. My car was ready within 45 minutes and I was off to work! Doesn't get much better than that my friends. More
by RMEDINA
Employees Worked With
John Gault
March 08, 2019
Oil change Amazing service very attentive to detail. Accommodating lent us a car for me to be able to run some errands and it all worked out beautifully Amazing service very attentive to detail. Accommodating lent us a car for me to be able to run some errands and it all worked out beautifully More
by rosecrod
Employees Worked With
Marc
