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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,318 Reviews

5,318 Reviews of Acura Of Pembroke Pines - Service Center

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May 04, 2019

FiveStarsRating I took my car in on Thursday, no hassle at all. Nelson took care of me and my vehicle. He knew the service would be lengthy. I was placed in a loaner More

by LAWCOLE16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson in service also Luis
May 06, 2019 -

Acura Of Pembroke Pines responded

The pleasure was ours! We appreciate your great review and recommendation.

May 04, 2019

Good job Marco is one the best advisors I have ever used very knowledge / will continue to used him as my advisor as. Long as I have an acura More

by MANDRAY1989
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco
May 06, 2019 -

Acura Of Pembroke Pines responded

Marco is very knowledgeable and trustworthy advisor when it comes to the Acura brand. We are glad you enjoyed your experience with him! Thank you for the review.

May 04, 2019

Great Service Jordan had the issue I was having was corrected in a timely manor the first time, the waiting room was nice, the car was washed when returned More

by PAPINI.JOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2019 -

Acura Of Pembroke Pines responded

We were happy to resolve the issue quickly and efficiently! Thank you for leaving us the review.

May 02, 2019

Techs and Supervisors can not duplicate discrepancy First of all automobile is under new power train warranty, service consultant informs that a check up fee applies, that is not the case per contractua More

by n126dj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nevel
May 03, 2019 -

Acura Of Pembroke Pines responded

After a car is over 50,000 miles we must charge a diagnostic fee. If it is determined that the issue is covered by the warranty, the fee is waived. We apologize for this inconvenience. If you would like us to check your transmission again for the issue you are having, we would be happy to re-diagnose it for any problems. For any further questions or concerns regarding your vehicle or the warranty agreement, please contact our general manager at lschlossberg@czag.net.

May 02, 2019

Great Service!! I'm currently on my 5th Acura MDX, have purchased and leased from various dealers but I will always bring my MDX for service to Jean. I can't say enou More

by dvj59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
May 03, 2019 -

Acura Of Pembroke Pines responded

Jean is a pleasure to work with when getting service done to your vehicle. Thank you for highlighting his excellent service! We appreciate the review.

May 02, 2019

Oil Change Always friendly service when coming into ACURA. My needs were met without hesitation. Mr. Remy was helpful getting me in and out so I could get to m More

by DREE1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Remy
May 03, 2019 -

Acura Of Pembroke Pines responded

We are glad we were able to meet your needs in a timely manner! Thank you for coming to Acura of Pembroke Pines for your service. We appreciate the review!

May 01, 2019

Great service , great advisor Mack Remy!!!!! Great service, great advisor Mack Remy!!!!!Vert attentive intelligent advisor and very knowledgeable concerning my TL.. Mack always returns calls in a More

by JIM12BEAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Great service , great advisor Mack Remy!!!!!
May 01, 2019 -

Acura Of Pembroke Pines responded

Mack is always a pleasure to work with when it comes to taking care of your vehicle. Thank you for highlighting his efforts and our service department!

April 30, 2019

Schedule Recall The service agent Neville took good care of my ans set me up with a loaner vehicle for the recall troubles. He is extremely friendly and courteous. More

by lovelynoel09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neville
May 01, 2019 -

Acura Of Pembroke Pines responded

Courtesy is something Neville always makes sure to provide! Thank you for coming to Acura of Pembroke Pines for your service needs.

April 30, 2019

Jordan Ferber is awesome! I drive 36 miles round trip to come here when I have an Acura dealership 4 miles away because of the quality of the service and all around operation o More

by J.STRYKER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2019 -

Acura Of Pembroke Pines responded

We are glad that you value our Service Department so highly. 36 miles is worth the trip for a service center you can trust! Thank you for the review!

April 30, 2019

Amazing service My reason for the visit at Acura was for service and It was a excellent experience having my car for service fast and accurate. I definitely will reco More

by gregory0390
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcos Pinto , Camilo Torregroza
May 01, 2019 -

Acura Of Pembroke Pines responded

Thank you for the review and the future recommendations! Acura of Pembroke Pines appreciates your business.

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