Acura Of Pembroke Pines - Service Center

Highly professional, and fairly quick. Everything is explained very well and is highly understandable. Jordan is genuinely caring are takes a responsible role in the servicing of my vehicl Everything is explained very well and is highly understandable. Jordan is genuinely caring are takes a responsible role in the servicing of my vehicle. He goes the extra mile in make sure I am completely satisfied. More

Excellent Services The service level from Acura of Pembroke Pines is beyond excellent. Everyone there is friendly and the place is super clean. Service department is gre The service level from Acura of Pembroke Pines is beyond excellent. Everyone there is friendly and the place is super clean. Service department is great as well. They work fast and extremely nice.Highly recommended!!! More

Oil change Quick and efficient. Mack is great. Free coffee, comfortable atmosphere. I have been going to this dealer for the last 7 years and the experience is a Quick and efficient. Mack is great. Free coffee, comfortable atmosphere. I have been going to this dealer for the last 7 years and the experience is always great. More

Pleasant time Mr. Remy was very helpful, and fully explained what services were needed to keep the car up to par. He was informative was accurate and courteous. Mr. Remy was very helpful, and fully explained what services were needed to keep the car up to par. He was informative was accurate and courteous. More

Efficient The service at Acura of Pembroke Pines is always effecient. No complaints just complements. I know i can always count on the service dept. Thanks. The service at Acura of Pembroke Pines is always effecient. No complaints just complements. I know i can always count on the service dept. Thanks. More

Much Needed Update Due to fantastic reviews of the 2019 RDX we decided to switch from Audi and Lexus to Honda's up scale brand Acura. The 2019 RDX lives up to its revie Due to fantastic reviews of the 2019 RDX we decided to switch from Audi and Lexus to Honda's up scale brand Acura. The 2019 RDX lives up to its reviews and we love the car. Thant being said the service department needs an upgrade. We found the service department to be under par. When driving in for service we had to hunt for our designated service writer. The entrance was around the corner of the building and not very well marked if at all. We were told the the service writer would be with us shortly and we should wait in the waiting area which was not what we we call upscale. Once we connected with the service writer and explained why we had brought the car in, we were offered a loaner. We were told to go across the entrance drive way to an extremely small free standing pre construction like cubicle where we had to wait outside as there was another customer already in there and there was certainly no room for anyone else. We had asked the service writer when we should return and were told after 2pm. We returned to the dealership after 3:30pm to find out that nothing had been done to the vehicle even though we pointed out exactly what and where the problem was and even stuffed a bright green rag to stop the rattle and mark the location of the problem. We were told the the technician couldn't find the rattle as he never removed the rag! We live completely on the other side of town and a little communication from the dealership would have made a world of difference in time and inconvenience. When returned the following day to pick up the vehicle it was returned to us with bird droppings rolling down the side and we had to ask for it to be cleaned. Coming from other top of the line dealers of our past vehicles this was a huge disappointment. More

Great Awesome ! Mack Remy and the whole team are great . There’s really nothing more to say . You guys have all been great . I’ll recommend people when I ca Awesome ! Mack Remy and the whole team are great . There’s really nothing more to say . You guys have all been great . I’ll recommend people when I can . More

Nail in tire and recall Amazingly thorough and professional. Mack is the best! This will always be my center no matter how far! Best customer service. I live in Delray Beach Amazingly thorough and professional. Mack is the best! This will always be my center no matter how far! Best customer service. I live in Delray Beach and they were not as professional as PP-Acura. More

Marco Pinto is the MAN!!! Came in with short notice but was able to get everything handled and was given a rental while they worked .. car was returned squeaky clean and fresh Came in with short notice but was able to get everything handled and was given a rental while they worked .. car was returned squeaky clean and fresh More

Window Seal Replacement Somewhat lengthy seal replacement due to having to order the seal. It took two appointments to accomplish the work. Work done correctly and on time. Somewhat lengthy seal replacement due to having to order the seal. It took two appointments to accomplish the work. Work done correctly and on time. More