Acura Of Pembroke Pines - Service Center

excellent service from Mackenson Remy Excellent service from Mackenson Remy. I telephoned first and explained my problem and he gave me excellent advice. Brought Acura in and service was Excellent service from Mackenson Remy. I telephoned first and explained my problem and he gave me excellent advice. Brought Acura in and service was prompt, he kept me advised of status. Very happy! More

Keeps me coming back I’ve been getting my cars serviced at Acura Of Pembroke Pines with Mack for years! Mack and his team definitely go out of their way to make what is ot I’ve been getting my cars serviced at Acura Of Pembroke Pines with Mack for years! Mack and his team definitely go out of their way to make what is otherwise a hassle into a breeze; from greeting me in the valet area to already having all the paperwork done for me. I look forward to many more years of business. More

Quality dealership I've had my rdx in for service here every 5000 miles (15 times!). Every time I was treated well and the factory recommended service was performed prom I've had my rdx in for service here every 5000 miles (15 times!). Every time I was treated well and the factory recommended service was performed promptly. Their service reps clearly explained the service to be done and the pricing was fair. I wouldn't consider taking my vehicle anywhere else. More

amazing i had an emergency with my car and like always this dealership do an amazing job in a short matter of time this time my guy marcos was off but neville i had an emergency with my car and like always this dealership do an amazing job in a short matter of time this time my guy marcos was off but neville took great care of.me More

First visit to the service center This was the first visit to the service center. Made the appointment on-line. Was greeted promptly and professionally. My Service Advisor, Norman, This was the first visit to the service center. Made the appointment on-line. Was greeted promptly and professionally. My Service Advisor, Norman, was very informative and professional. Service was completed in a very timely manner - I look forward to my next visit! More

Professional service I had an issue with the car. I called Mac and towed the vehicle over. Mac and his team was there waiting for me. Prompt, competent and professional I had an issue with the car. I called Mac and towed the vehicle over. Mac and his team was there waiting for me. Prompt, competent and professional service was rendered. I was in and out of the service center under an hour. More

Recall appointment I scheduled an appt with Neville on a Saturday to have an item that was recalled fixed. Upon arriving, it was very busy and Neville was with another c I scheduled an appt with Neville on a Saturday to have an item that was recalled fixed. Upon arriving, it was very busy and Neville was with another customer. Instead of waiting, I approached the office next to Neville and spoke to Jean. I explained that I am there for a recall only and if he can help me because Neville is busy.. Jean took care of me 100%! The wait was minimal and Jean made sure I was in and out in a timely manner. Jean made the dreaded trip to service the car fast and easy. I would recommend him highly. More

Jean Lewis was very efficient & thorough. The service dept. is the back bone of the Dealership in my opinion. Not to take anything away from the sales dept. I have been dealing wilh Jean Lo The service dept. is the back bone of the Dealership in my opinion. Not to take anything away from the sales dept. I have been dealing wilh Jean Louis. This has been my 5th vehicle at this dealership. There are closer locations to my residence. The experiences say it all. More

GREAT excellent service, the staff is very friendly , waiting time was minimum, dealership is very clean and will recommend to all my friends , it was a g excellent service, the staff is very friendly , waiting time was minimum, dealership is very clean and will recommend to all my friends , it was a great experience More

Poor communication We received a recall notice for our sons 2017 Acura ILX i called made an appointment to have it checked. Left the car overnight was told our car was o We received a recall notice for our sons 2017 Acura ILX i called made an appointment to have it checked. Left the car overnight was told our car was one that needed the part which was Monday. I told Neville that my son was leaving for college on Saturday morning he said no problem. I called Wednesday to followup and was told part was in and tech was going to start on the car next and that Neville was going to update me on Thursday at 12. No call from Neville so Thursday at 2 i called Neville after calling 6 times to reach him. He then went on to tell me that the tech didnt start on my car. I then called Larry Schlossberg the General Manager whom i have purchased 4 cars from this dealership. I explained to him our situation and then he finally took care of it. It seems that there is a lack of communication within the service department after numerous calls from my wife as well. Everyone in the department had different explainations and time frames. More