Acura Highland Park - Service Center

Fast, friendly, convenient, but issues with Acura's warranty I contacted Pauly to replace a battery on short notice. They took me the same morning and finished the job within an hour. The issue that bothers m I contacted Pauly to replace a battery on short notice. They took me the same morning and finished the job within an hour. The issue that bothers me is that I own a 2009 TSX and had replaced the original battery 1-1/2 years ago under warranty (work done @ McGrath downtown). So naturally I was surprised to have to replace the battery again so soon. I was told that the current battery is not covered under warranty and paid for the new one, which incidentally, comes with a 100 month warranty. My concern is why the original replacement battery died so soon and wasn't covered. Did McGrath use a bad battery 1-1/2 years ago? Aren't the Acura approved parts all covered by warranty? I understand that there may be a bad battery here or there, so then why not stand behind it? Overall I am very pleased with Pauly's quick service and prices but am concerned with the need to replace the battery so soon. By the way the people at Pauly are nicer than at McGrath downtown. More

Great Service I always receive great service on my Acura. The department is always very clean. The Mgr & Tech are very polite, patient, professional, helpful & a pl I always receive great service on my Acura. The department is always very clean. The Mgr & Tech are very polite, patient, professional, helpful & a pleasure to deal with. Over the years I have bought 5 new Acura from this dealership & besides fair prices the service has always been outstanding. More

Great Service at Pauly Acura I receive great customer service on my RDX every time I take it in for routine checks from the Pauly service department. The manager, Roger, is very I receive great customer service on my RDX every time I take it in for routine checks from the Pauly service department. The manager, Roger, is very polite and professional. I have never used a dealership for routine or other types of maintenance, but I won't hesitate to come here in the future. I was promised and received a loaner, my appointment time was honored to the minute and the car was ready when promised. More

A great place to service your Acura. I purchased my 2014 Acura RDX elsewhere because Pauly was not competitive in price and wouldn't negotiate. This is my 4th Acura and I continue to s I purchased my 2014 Acura RDX elsewhere because Pauly was not competitive in price and wouldn't negotiate. This is my 4th Acura and I continue to service there because the service is excellent. Roger and Ken in service and Darren in parts are all part of a very good team. I even service my Honda Accord there because of the quality service. More

Their service department is great. I took my TSX there for an oil change & clunking noise before driving to California. They caught an issue that another local dealership missed, actually showed me the pr for an oil change & clunking noise before driving to California. They caught an issue that another local dealership missed, actually showed me the problem under my car, maintained awesome communication throughout the process, and completed the work in a reasonable period of time. On a nitpicky note, however, their customer waiting area is a little bland and I had ONE experience with an employee (out of about 4 visits) that was not worthy of 5 stars. Overall, as I said, they're great! I never write reviews, but after a horrible experience with a dealer where I live now I wanted to reward them on a job well done with this little shout out. More