Acura Highland Park - Service Center

Timely, explained everything and good attitude The best service experience I have had is with Fields Jeep. There a service advisor that is assigned to each customer and that relationship continues The best service experience I have had is with Fields Jeep. There a service advisor that is assigned to each customer and that relationship continues on for years. I always feel better understood and better cared for with this long term relationship. I feel very good with Pauly Acura service but just wanted to mention this experience with Fields Jeep. More

Friendly and trustworthy Great staff. Everyone was very polite and helpful. I trust Pauly service personnel for all of our car repairs. Fortunately, we have needed very few Great staff. Everyone was very polite and helpful. I trust Pauly service personnel for all of our car repairs. Fortunately, we have needed very few repairs other than routine maintenance. More

Excellent service The service advisors always listen to the customer concerns. Check in has always been easy. The service has always been excellent. Friendly employees The service advisors always listen to the customer concerns. Check in has always been easy. The service has always been excellent. Friendly employees and courteous. More

Always Good Service The Pauly Service department is always excellent. I purchased my 2016 RDX at a different dealership because the exact car I wanted was not available The Pauly Service department is always excellent. I purchased my 2016 RDX at a different dealership because the exact car I wanted was not available through Pauly (where I had purchased my previous RDX) but after one visit to the other Acura dealership service department, I was back at Pauly for service on my new RDX. I will be moving to the city soon but will continue to make the drive back to Pauly for service ... good guys, good service and I have been happy with them since 2010! More

Excellent service on recall issues. Made sure all the recall issues were done in 1 visit; made sure I had a great loaner while a part was ordered, and communicated well on timing of repa Made sure all the recall issues were done in 1 visit; made sure I had a great loaner while a part was ordered, and communicated well on timing of repair completion. More

Excellent, friendly and professional service I found the service center at Pauly Acura very efficient, friendly, knowledgeable and professional. As soon as I pulled in to have my car serviced t I found the service center at Pauly Acura very efficient, friendly, knowledgeable and professional. As soon as I pulled in to have my car serviced they were ready for me, explained what they were going to address and checked for recalls before starting the work. The car was ready at the time promised and I was on my way. This was the best, most organized car service operation I've ever experienced. More

Drive miles for sales and service team The staff at Pauly Acura go above and beyond to make their customers happy. My wife and I have purchased five Acura's over the years and have been tre The staff at Pauly Acura go above and beyond to make their customers happy. My wife and I have purchased five Acura's over the years and have been treated well over four decades. We live closer to other Acura dealers but for sales and service Pauly's professional staff can't be beat. More

oil change everything was great...even the other customer in waiting room was friendly it took less time than i thought and they washed car too! go go everything was great...even the other customer in waiting room was friendly it took less time than i thought and they washed car too! go go More

Service experience As usual, the service department at Pauly Acura was GREAT. Have been buying cars from them for 29 years and frequently recommend them to friends. As usual, the service department at Pauly Acura was GREAT. Have been buying cars from them for 29 years and frequently recommend them to friends. More

Great people, great service The Acura team was respectful and attentive to my needs and questions. The service was done carefully and thoroughly, and was completed well within my The Acura team was respectful and attentive to my needs and questions. The service was done carefully and thoroughly, and was completed well within my schedule. More