Acura Highland Park - Service Center

Great Listeners I had a great experience at my first appointment at Pauly Acura Service. They listened to all of my concerns, took time with me to explain everything I had a great experience at my first appointment at Pauly Acura Service. They listened to all of my concerns, took time with me to explain everything and came up with a solution to one of the issues with my MDX. I was impressed that the service managers worked together to identify the issue and find a solution. My service Manager Ken Kalte was very courteous and polite and seems trustworthy. Although Pauly Acura is not the closest Acura dealer to me, I will definitely return to them for future service. Thank you guys for updating the system on my transmission. My MDX is shifting much better now. More

They work with you This was my first Acura, having exclusively driven Lexus and Toyota before. The pre-owned MDX with advance I purchased at a non-Acura dealership neede This was my first Acura, having exclusively driven Lexus and Toyota before. The pre-owned MDX with advance I purchased at a non-Acura dealership needed all new struts and shocks. Roger (and Courtney) not only beat the price from the other dealership where I'd gotten an estimate, they also helped me get some of the settings changed and treated me as well as if I'd bought the car there. Thank you! More

service on my Acura This is my second Acura from Pauly and the reason we returned was because of the service! It is easy to get an appointment and the service is done This is my second Acura from Pauly and the reason we returned was because of the service! It is easy to get an appointment and the service is done quickly and properly. More

Quick and Easy The service appointment was quick and easy. The Pauly staff and techs always do a great job and I appreciate the thorough safety check the car receive The service appointment was quick and easy. The Pauly staff and techs always do a great job and I appreciate the thorough safety check the car receives when I come in for services. More

Super friendly service department Easy to schedule and easy to get a quote over the phone. Provided loaner car for the day. Car was cleaned inside and out. Enjoyed working with Courtne Easy to schedule and easy to get a quote over the phone. Provided loaner car for the day. Car was cleaned inside and out. Enjoyed working with Courtney. More

Efficient, Courteous Service Efficient, Courteous A1 Service, took less than 45 min. Did some additional service I asked for. Started on time, ended on time. Three words more. Efficient, Courteous A1 Service, took less than 45 min. Did some additional service I asked for. Started on time, ended on time. Three words more. More

Follow up Fast friendly and professional. Fixed the problem with no hassle and minimal cost. Loaner car was great. Fast and efficient service with a smile. High Fast friendly and professional. Fixed the problem with no hassle and minimal cost. Loaner car was great. Fast and efficient service with a smile. Highly recommended. More

Great in take and process Your service rep did an excellent job in taking my car and speeding me on my way to my meeting, followed by doing a excellent job of seeing the needed Your service rep did an excellent job in taking my car and speeding me on my way to my meeting, followed by doing a excellent job of seeing the needed work was efficiently completed and getting my car back to me. More

Warranty issue Service department kept me informed throughout the week my car was in service. I never had to call to find out what was going on. Service department kept me informed throughout the week my car was in service. I never had to call to find out what was going on. More

Timely, explained everything and good attitude The best service experience I have had is with Fields Jeep. There a service advisor that is assigned to each customer and that relationship continues The best service experience I have had is with Fields Jeep. There a service advisor that is assigned to each customer and that relationship continues on for years. I always feel better understood and better cared for with this long term relationship. I feel very good with Pauly Acura service but just wanted to mention this experience with Fields Jeep. More