Acura Highland Park - Service Center

Was promised 1-1. 5 hours to check on an engine oil issue, ended up spending almost four hours there 5 hours to check on an engine oil issue, ended up spending almost four hours there More

I took my vehicle in for routine maintenance and everything went smoothly. The customer service was excellent everything went smoothly. The customer service was excellent More

Service agent Antim did a great job for informing me progress of the service and provided a brand new loaner vehicle. progress of the service and provided a brand new loaner vehicle. More

Jim has been loyal, friendly and thorough for many years. I come to highland park dealership even though I live closer to a different location, all because of the excellent service they provide. I come to highland park dealership even though I live closer to a different location, all because of the excellent service they provide. More

Tommy is always helpful, funny and kind. I appreciate him helping me out as well as being honest/transparent. Give him a raise :-) I appreciate him helping me out as well as being honest/transparent. Give him a raise :-) More

Tommy kept me in the loop on all the repairs on my car and helped sort through what repairs were necessary to do and what could wait. and helped sort through what repairs were necessary to do and what could wait. More

Excellent friendly service. They went out of their way to pick up the car and deliver it back to my residence. They went out of their way to pick up the car and deliver it back to my residence. More

My dealership encountered some setbacks with parts and staff, but Jim was very helpful to me. staff, but Jim was very helpful to me. More

Tommy was very polite and informative. He took the time to explain details about the services and answer any questions we had. He took the time to explain details about the services and answer any questions we had. More

Lots of scheduling confusion, disjointed internal communication,and understaffing turned a 1 day repair into 4 days. All because they failed to fix it right the first time. Service Rep did his bes communication,and understaffing turned a 1 day repair into 4 days. All because they failed to fix it right the first time. Service Rep did his best but it was still a disappointing experience. I'll stick with my independent mechanic when possible. More