Acura Highland Park - Service Center

It took three weeks to diagnose a sensor problem this is the third time my car has been to the shop for the same sensor problem the third time my car has been to the shop for the same sensor problem More

My service seemed very expensive compared to prices in the passed. I waited three hours for my car which I found unacceptable. I should have been offered a loaner and gone home. Tommy was extremely n the passed. I waited three hours for my car which I found unacceptable. I should have been offered a loaner and gone home. Tommy was extremely nice and helpful. Best part of the service. More

Bad experience. We are a new customer and they didn't honor service quote given over phone or 8 30 am appointment to work on tire. They didn't commence work until h We are a new customer and they didn't honor service quote given over phone or 8 30 am appointment to work on tire. They didn't commence work until hours later and car was not ready very end of day More

Tommy was great to deal with. Thanks for the easy scheduling and large waiting area upstairs to work in. Thanks for the easy scheduling and large waiting area upstairs to work in. More

I had significant service work on multiple cars and can only say that Tommy is the best advisor I've come across in many years. Very few dealership service departments truly take care of customers in our d only say that Tommy is the best advisor I've come across in many years. Very few dealership service departments truly take care of customers in our day and age. It is worth driving an hour to get work done here. More

We needed a new car mirror quickly so we decided to pay out of pocket and go to the dealership. Big mistake. Four full business days later, they don't have the correct part, and they aren't sure when it w out of pocket and go to the dealership. Big mistake. Four full business days later, they don't have the correct part, and they aren't sure when it will arrive because they don't have a tracking number. Who does business like this? If they don't get the part tomorrow morning I will pick up the car and take it to a competent auto repair shop that respects its customers. This has been ridiculously poor customer service, and when I called to complain to a manager, no one was available. They wouldn't give me email or a phone number. More

Always had my TLX serviced there when it was Pauly Acura. Since changed ownership, I brought it back once for an oil change. Before being taken into the shop, I was told that it started hard and would probab Since changed ownership, I brought it back once for an oil change. Before being taken into the shop, I was told that it started hard and would probably need a new battery. Told them the battery was less than 2 years old and had been replaced by Pauly. Told later, the battery was OK. Noticed a complete turnover of Service Advisors including the Service Manager who was great. To be fair, my oil change was performed well as far as I know. They didn't try to sell me additional services may be because I pushed back when I was initially told I may need a new battery when I hadn't had any battery problems or hard starting. But the reason for the one star is mostly because of their incessant attempts to contact me for service. Texts, email, phone calls. I traded in my TLX last July at another dealer and have tried everything to stop the contacts. I tried to opt out of texts yet they kept coming. I got a phone call from a live person and told her I don't own the car and stop calling. I was assured they would. Then today, I got a recorded phone message to remind me service was due but it said push 9 to opt out, which I did. I doubt this will be my last phone call. They just don't care. I didn't even think about going to them when I bought my new TLX because all the friendliness of the old Pauly was gone. More