Acura Highland Park - Service Center

The Service team at Pauly Acura is always responsive and courteous. They provided on time service, addressed basic needs, and recommended additional service that was appropriate at this time. courteous. They provided on time service, addressed basic needs, and recommended additional service that was appropriate at this time. More

Great service, always reliable, one can definitely rely on them for regular maintainance of the car on a regular basis. They always recommend what is really needed & nothing unnecessary, will go back for s on them for regular maintainance of the car on a regular basis. They always recommend what is really needed & nothing unnecessary, will go back for sure. More

My husband and I enjoyed visiting with Bob. He is always entertaining and makes the wait go by faster. Needless to say, it was time to get maintenance done on my car!! entertaining and makes the wait go by faster. Needless to say, it was time to get maintenance done on my car!! More

I like your service department. They always explain things completely (and patiently). Roger is great. I trust him with my RDX. I would recommend Pauly Acura to anyone. things completely (and patiently). Roger is great. I trust him with my RDX. I would recommend Pauly Acura to anyone. More

The service is always second to none and I’m always treated like a very special customer treated like a very special customer More

The service department got me in and out quickly. Roger recommended I wait to replace brake fluid as I haven’t driven many miles since the last brake fluid change. I appreciate that this service department recommended I wait to replace brake fluid as I haven’t driven many miles since the last brake fluid change. I appreciate that this service department only performs the service that is truly needed. More

Everything was great, scheduling the appointment, timing of repair, staff friendliness. The Pauly people kept us updated on the repair and oil change, etc. etc. of repair, staff friendliness. The Pauly people kept us updated on the repair and oil change, etc. etc. More

I have used this dealership for my primary automotive care since 2004. They have always been friendly and more than competent with my Acuras. As a previous review stated, they have never tried to upsel care since 2004. They have always been friendly and more than competent with my Acuras. As a previous review stated, they have never tried to upsell me with any additional work. In fact, they've usually talked me out of maintenance service that I've requested. Prior to 2004, any other dealerships that I've dealt with were always trying to get me to spend more for unnecessary items. My son, who lives in Chicago, now brings his Acura out here for all of its service, too. More

Service here is great. It’s one of the reasons I bought another Acura from this location. They are always professional and courteous. another Acura from this location. They are always professional and courteous. More

Service is excellent. Staff is honest and straightforward. They never try to up sell unnecessary work like every other dealer service department. I have three other vehicles by different ma straightforward. They never try to up sell unnecessary work like every other dealer service department. I have three other vehicles by different manufacturers. Pauly Acura is the standard I hold every other service department to and none have ever come close. More