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Acura Highland Park - Service Center
Highland Park, IL
341 Reviews
341 Reviews of Acura Highland Park - Service Center
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December 03, 2024
We needed a new car mirror quickly so we decided to pay out of pocket and go to the dealership. Big mistake. Four full business days later, they don't have the correct part, and they aren't sure when it w out of pocket and go to the dealership. Big mistake. Four full business days later, they don't have the correct part, and they aren't sure when it will arrive because they don't have a tracking number. Who does business like this? If they don't get the part tomorrow morning I will pick up the car and take it to a competent auto repair shop that respects its customers. This has been ridiculously poor customer service, and when I called to complain to a manager, no one was available. They wouldn't give me email or a phone number. More
by Ren
Employees Worked With
jim- I don't know who failed to order the correct part though.
October 09, 2024
Always had my TLX serviced there when it was Pauly Acura. Since changed ownership, I brought it back once for an oil change. Before being taken into the shop, I was told that it started hard and would probab Since changed ownership, I brought it back once for an oil change. Before being taken into the shop, I was told that it started hard and would probably need a new battery. Told them the battery was less than 2 years old and had been replaced by Pauly. Told later, the battery was OK. Noticed a complete turnover of Service Advisors including the Service Manager who was great. To be fair, my oil change was performed well as far as I know. They didn't try to sell me additional services may be because I pushed back when I was initially told I may need a new battery when I hadn't had any battery problems or hard starting. But the reason for the one star is mostly because of their incessant attempts to contact me for service. Texts, email, phone calls. I traded in my TLX last July at another dealer and have tried everything to stop the contacts. I tried to opt out of texts yet they kept coming. I got a phone call from a live person and told her I don't own the car and stop calling. I was assured they would. Then today, I got a recorded phone message to remind me service was due but it said push 9 to opt out, which I did. I doubt this will be my last phone call. They just don't care. I didn't even think about going to them when I bought my new TLX because all the friendliness of the old Pauly was gone. More
by stanbu
Employees Worked With
Jonelle Long
July 04, 2023
Prices have increased and you’re charged to use a credit card. The call center hounds you, because it seems so much more money hungry. We have two Acuras, one in each of our names but I am constantly gettin card. The call center hounds you, because it seems so much more money hungry. We have two Acuras, one in each of our names but I am constantly getting called my husband’s name even when I change the information for service. The world has changed and I can purchase a car with or without my husband. I am not “insert man name’s spouse or wife,” I am my own person and it would behoove you to remedy the situation. I loved Pauly Acura and the family the team was, but this new ownership leaves lots to be desired. Don’t plan on buying another Acura, let alone from this dealership. Especially since every other car brand has an electric car in their lineup. I feel bad for the original service lineup because they are fabulous! More
by BRex
Employees Worked With
November 14, 2022
I have been going to the Highland Park Pauly Acura service department for over 10 years now and the service has always been excellent. A great staff--always knowledgeable, professional, friendly and t service department for over 10 years now and the service has always been excellent. A great staff--always knowledgeable, professional, friendly and timely. More
by wwest
Employees Worked With
Jim and Roger
October 10, 2022
Our cars have been serviced by Pauly Acura for over 16 years and I only have good things to say about Roger and his team. Even though the warranties of both cars have expired, all our service continues to years and I only have good things to say about Roger and his team. Even though the warranties of both cars have expired, all our service continues to be performed there. No reason to go elsewhere. They are thorough and fair. It's a pleasure to deal with them. More
by MLK
Employees Worked With
Jim, Courtney
