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Acura Highland Park - Service Center

Highland Park, IL

4.0
367 Reviews

367 Reviews of Acura Highland Park - Service Center

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April 25, 2025

Antim (Austin) service advisor kept me informed of progress on work being preformed. I was able to schedule service at my convenience More

by r sweatte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Astim Patel
April 22, 2025

Tommy is great - a real customer advocate! Great service experience is one of the things that keeps me coming back. More

by johnandershansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2025 -

Acura Highland Park responded

Thank you for the kind words! We're thrilled to hear Tommy provided a great service experience. We appreciate your loyalty!

April 13, 2025

Was told used cars’ AC is fixed before selling. Bought car. No AC and day time running headlight out. Was told come in and we’ll take care of you. Made an appointment. Guy at counter doesn’t say an More

by Mark B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Clay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Darrin Kick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emilio Garfias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yedidah Israel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cristian Baintan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Kokkalis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Skwierczynski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Acura Highland Park responded

We’re sorry to hear about your experience and understand your frustration. Your feedback — including your $200 request — has been passed along to management for review. We appreciate you bringing this to our attention.

Apr 14, 2025 -

Mark B responded

Thank you so much. I also paid for $168 oil change same day. The oil was black as well as all the filters. No wiper fluid. I’d appreciate it if that was also added.

April 12, 2025

Tommy took great care of us. We brought in our 2020 RDX for a recall notice and a few other service issues. Tommy ensured all issues were addressed expediently and we were notif More

by SMKOPECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Acura Highland Park responded

Thanks for the great feedback! We’re glad Tommy took such good care of you and your RDX. It’s great to hear everything was handled quickly and clearly, and that he kept you informed every step of the way. We appreciate your trust and look forward to helping again.

April 12, 2025

The Acura dealership provided excellent, on-time,high-quality service. They answered all my technical questions about how to prolong the usefulness of my car. More

by valentin_stankiewi@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pouria Kahkesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Azor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Acura Highland Park responded

Thank you for the kind words! We’re glad the team delivered timely, high-quality service and helped answer your questions. We're always here to help you keep your Acura running strong.

April 11, 2025

Very clean , quick . Happy people who work there always smiling, always give me the best information. More

by ellenwaltz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Gagliardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Abbas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Morgenstern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pouria Kahkesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Azor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Acura Highland Park responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 11, 2025

I recently brought my car in for service, and I had an outstanding experience thanks to Tommy, my service advisor, and the skilled mechanic who worked on my car. Tommy was professional, friendly, and incr More

by LADAM311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Acura Highland Park responded

Thank you for the kind words! We're so glad to hear Tommy and the team took great care of you. We'll be sure to pass along your appreciation. Thanks for trusting us with your vehicle — we look forward to seeing you next time!

April 10, 2025

Service was good. The 3% service charge for using a charge card on a 3 000 invoice was outrageous. More

by WALICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Acura Highland Park responded

Thank you for your feedback. We're glad to hear the service met your expectations, but we understand your frustration with the service charge. We’ll make sure your concerns are shared with the appropriate team, as transparency and fairness are important to us.

April 10, 2025

They were very helpful in explaining my situation and offering me options to complete additional maintenance. I appreciated the complete job provided. More

by ORTMANBR2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Acura Highland Park responded

Thank you for the kind words! We're glad the team was helpful and thorough in explaining your options and completing the work. We appreciate your trust and look forward to assisting you again!

April 09, 2025

Was promised 1-1. 5 hours to check on an engine oil issue, ended up spending almost four hours there More

by raymondlamso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 10, 2025 -

Acura Highland Park responded

We’re sorry to hear your visit took much longer than expected. That’s not the experience we want our guests to have, and we appreciate your patience. Your time is valuable, and we’ll make sure your feedback is shared with the team to help improve future communication and scheduling accuracy.

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