Acura Highland Park - Service Center

Tommy is great - a real customer advocate! Great service experience is one of the things that keeps me coming back. Great service experience is one of the things that keeps me coming back. More

Was told used cars’ AC is fixed before selling. Bought car. No AC and day time running headlight out. Was told come in and we’ll take care of you. Made an appointment. Guy at counter doesn’t say an Bought car. No AC and day time running headlight out. Was told come in and we’ll take care of you. Made an appointment. Guy at counter doesn’t say anything when I walk up and smile. Gives me a dirty look. Says I have no appointment. Told him I bought the car a few weeks ago and then he asked me when I got it 10 seconds later. Getting calls and texts from 4 different numbers all day saying sorry you missed your appointment and asking to trade the car back in. Got a text saying they won’t fix the air compressor under warranty 2 weeks after the sale and never fixed the headlight either. Didn’t even top my windshield washer fluid, as the light turned on when I left. Spent 4 hours of my day off driving back and forth and had to take a $65 Uber. Came home and recharged the AC myself. Blows cold. This leads me believe they never even checked since my fingerprints in the dust on the cover were the only ones. They never even gave me a price to fix it. I’ve never had a more xxxxxxxx experience with a service department. Never a sorry, never offered anything to make it right. Was told we’ll call you to see what we can do right at the very end when handed my keys. I feel robbed of my time, money, and dignity. Sales and finance were nice, but you would have more luck getting your car serviced at the special Olympics. If you guys really want to make it right, you can mail me a check for $200 for my loss. Then I will delete the post. Don’t bother calling, emailing, or texting. I will consider this harassment. Just send me the check and this will be gone. May god be with you. More

Tommy took great care of us. We brought in our 2020 RDX for a recall notice and a few other service issues. Tommy ensured all issues were addressed expediently and we were notif We brought in our 2020 RDX for a recall notice and a few other service issues. Tommy ensured all issues were addressed expediently and we were notified as soon as the car was ready. We were extremely satisfied with the service and Tommy made sure we were aware of the cars status throughout the process and reviewed in detail the work performed when we picked it up. More

The Acura dealership provided excellent, on-time,high-quality service. They answered all my technical questions about how to prolong the usefulness of my car. on-time,high-quality service. They answered all my technical questions about how to prolong the usefulness of my car. More

Very clean , quick . Happy people who work there always smiling, always give me the best information. Happy people who work there always smiling, always give me the best information. More

I recently brought my car in for service, and I had an outstanding experience thanks to Tommy, my service advisor, and the skilled mechanic who worked on my car. Tommy was professional, friendly, and incr outstanding experience thanks to Tommy, my service advisor, and the skilled mechanic who worked on my car. Tommy was professional, friendly, and incredibly helpful throughout the entire process. He took the time to explain everything clearly, kept me updated, and made sure I felt confident in the service being done. I really appreciate the honesty, efficiency, and quality service I received. Highly recommend this team! Thank you, Tommy and crew! More

Service was good. The 3% service charge for using a charge card on a 3 000 invoice was outrageous. The 3% service charge for using a charge card on a 3 000 invoice was outrageous. More

They were very helpful in explaining my situation and offering me options to complete additional maintenance. I appreciated the complete job provided. offering me options to complete additional maintenance. I appreciated the complete job provided. More

Was promised 1-1. 5 hours to check on an engine oil issue, ended up spending almost four hours there 5 hours to check on an engine oil issue, ended up spending almost four hours there More