Acura Highland Park - Service Center

Tommy kept me in the loop on all the repairs on my car and helped sort through what repairs were necessary to do and what could wait. and helped sort through what repairs were necessary to do and what could wait. More

Excellent friendly service. They went out of their way to pick up the car and deliver it back to my residence. They went out of their way to pick up the car and deliver it back to my residence. More

My dealership encountered some setbacks with parts and staff, but Jim was very helpful to me. staff, but Jim was very helpful to me. More

Tommy was very polite and informative. He took the time to explain details about the services and answer any questions we had. He took the time to explain details about the services and answer any questions we had. More

Lots of scheduling confusion, disjointed internal communication,and understaffing turned a 1 day repair into 4 days. All because they failed to fix it right the first time. Service Rep did his bes communication,and understaffing turned a 1 day repair into 4 days. All because they failed to fix it right the first time. Service Rep did his best but it was still a disappointing experience. I'll stick with my independent mechanic when possible. More

Am able to get appointments and service done quickly. Always pleasant business like area surroundings. Always pleasant business like area surroundings. More

Pauly Acura in Highland Park has been great to us, I only wish I was offered a loaner car while my brakes were being worked on. I sat in the dealership from 10:00 am until 4:15 pm. While it was my choice i wish I was offered a loaner car while my brakes were being worked on. I sat in the dealership from 10:00 am until 4:15 pm. While it was my choice it would have been nice to have access to a loaner to go about my day versus sitting around doing nothing. More

It took three weeks to diagnose a sensor problem this is the third time my car has been to the shop for the same sensor problem the third time my car has been to the shop for the same sensor problem More

My service seemed very expensive compared to prices in the passed. I waited three hours for my car which I found unacceptable. I should have been offered a loaner and gone home. Tommy was extremely n the passed. I waited three hours for my car which I found unacceptable. I should have been offered a loaner and gone home. Tommy was extremely nice and helpful. Best part of the service. More