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Acura Highland Park

Highland Park, IL

Overview
Employees
Reviews
Vehicles
4.1
515 Reviews
Welcome to the all-new Acura Highland Park! We are committed to providing the highest level of customer service as a proud member of the Murgado Automotive Group. Please reach out to our team with any questions.
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2699 Skokie Valley Rd

Highland Park, IL

60035

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Showing 515 reviews

April 10, 2025

They were very helpful in explaining my situation and offering me options to complete additional maintenance. I appreciated the complete job provided. More

by ORTMANBR2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Acura Highland Park responded

Thank you for the kind words! We're glad the team was helpful and thorough in explaining your options and completing the work. We appreciate your trust and look forward to assisting you again!

April 10, 2025

Service was good. The 3% service charge for using a charge card on a 3 000 invoice was outrageous. More

by WALICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Acura Highland Park responded

Thank you for your feedback. We're glad to hear the service met your expectations, but we understand your frustration with the service charge. We’ll make sure your concerns are shared with the appropriate team, as transparency and fairness are important to us.

April 09, 2025

Was promised 1-1. 5 hours to check on an engine oil issue, ended up spending almost four hours there More

by raymondlamso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Apr 10, 2025 -

Acura Highland Park responded

We’re sorry to hear your visit took much longer than expected. That’s not the experience we want our guests to have, and we appreciate your patience. Your time is valuable, and we’ll make sure your feedback is shared with the team to help improve future communication and scheduling accuracy.

April 08, 2025

Had a pleasant experience buying a used car here. The folks tried really hard to make a deal and wound up lowering the price to where I want it. Perry was super helpful and patient through the proces More

by mazzaball
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry
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Apr 10, 2025 -

Acura Highland Park responded

Thank you for the great feedback! We're glad to hear Perry made your car-buying experience smooth and that the team worked hard to meet your expectations. Enjoy your new vehicle, and let us know if you need anything else!

April 07, 2025

I took my vehicle in for routine maintenance and everything went smoothly. The customer service was excellent More

by adabate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antim
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Apr 10, 2025 -

Acura Highland Park responded

Thank you for the five-star review! We're glad we could provide you with a great experience!

April 03, 2025

Service agent Antim did a great job for informing me progress of the service and provided a brand new loaner vehicle. More

by MATHEWSABRAHAM98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Acura Highland Park responded

Thank you for your feedback! We're glad to hear that Antim kept you informed throughout the service and provided a brand-new loaner vehicle. We appreciate your support and look forward to assisting you again!

April 03, 2025

Jim has been loyal, friendly and thorough for many years. I come to highland park dealership even though I live closer to a different location, all because of the excellent service they provide. More

by B Jedrusik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Acura Highland Park responded

Thanks for your loyalty and kind words! We're grateful you choose to come to Highland Park for service, and we'll be sure to let Jim know how much you appreciate his support over the years.

April 03, 2025

Omar was calm and personable. He made the process easy and unhurried. He was able to answer even my toughest, most detailed questions. More

by LAMBROSCK
Recommend Dealer
Yes
Employees Worked With
Omar Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Omar Soto
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Apr 07, 2025 -

Acura Highland Park responded

Thanks for the great feedback! We're glad Omar made the process easy and took the time to answer all your questions. Let us know if there's anything else you need!

April 02, 2025

Everyone from the sales manager to the salesman to the finance manager made sure i was satisfied with the deal, and i was. More

by Geompro
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Perry Kahkesh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales manager, finance woman
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Apr 02, 2025 -

Acura Highland Park responded

We're glad to hear you had a great experience with our team! Your satisfaction is our top priority, and we appreciate you choosing us. Enjoy your new vehicle!

April 01, 2025

Tommy is always helpful, funny and kind. I appreciate him helping me out as well as being honest/transparent. Give him a raise :-) More

by LOVESTHEATRE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tomy Lazzar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

Acura Highland Park responded

Thank you for sharing your experience! Tomy truly goes above and beyond; we’re lucky to have him on our team. We’ll be sure to pass along your kind words—he’ll appreciate them!

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