Acura Highland Park

Timely, explained everything and good attitude The best service experience I have had is with Fields Jeep. There a service advisor that is assigned to each customer and that relationship continues The best service experience I have had is with Fields Jeep. There a service advisor that is assigned to each customer and that relationship continues on for years. I always feel better understood and better cared for with this long term relationship. I feel very good with Pauly Acura service but just wanted to mention this experience with Fields Jeep. More

Friendly and trustworthy Great staff. Everyone was very polite and helpful. I trust Pauly service personnel for all of our car repairs. Fortunately, we have needed very few Great staff. Everyone was very polite and helpful. I trust Pauly service personnel for all of our car repairs. Fortunately, we have needed very few repairs other than routine maintenance. More

Excellent service The service advisors always listen to the customer concerns. Check in has always been easy. The service has always been excellent. Friendly employees The service advisors always listen to the customer concerns. Check in has always been easy. The service has always been excellent. Friendly employees and courteous. More

Always Good Service The Pauly Service department is always excellent. I purchased my 2016 RDX at a different dealership because the exact car I wanted was not available The Pauly Service department is always excellent. I purchased my 2016 RDX at a different dealership because the exact car I wanted was not available through Pauly (where I had purchased my previous RDX) but after one visit to the other Acura dealership service department, I was back at Pauly for service on my new RDX. I will be moving to the city soon but will continue to make the drive back to Pauly for service ... good guys, good service and I have been happy with them since 2010! More

Excellent service on recall issues. Made sure all the recall issues were done in 1 visit; made sure I had a great loaner while a part was ordered, and communicated well on timing of repa Made sure all the recall issues were done in 1 visit; made sure I had a great loaner while a part was ordered, and communicated well on timing of repair completion. More

Drive miles for sales and service team The staff at Pauly Acura go above and beyond to make their customers happy. My wife and I have purchased five Acura's over the years and have been tre The staff at Pauly Acura go above and beyond to make their customers happy. My wife and I have purchased five Acura's over the years and have been treated well over four decades. We live closer to other Acura dealers but for sales and service Pauly's professional staff can't be beat. More

Excellent, friendly and professional service I found the service center at Pauly Acura very efficient, friendly, knowledgeable and professional. As soon as I pulled in to have my car serviced t I found the service center at Pauly Acura very efficient, friendly, knowledgeable and professional. As soon as I pulled in to have my car serviced they were ready for me, explained what they were going to address and checked for recalls before starting the work. The car was ready at the time promised and I was on my way. This was the best, most organized car service operation I've ever experienced. More

Efficient and professional I recently leased a 2016 TLX from this dealership. I came to them after a bad experience at another Acura dealership. I called late in the day on a Tu I recently leased a 2016 TLX from this dealership. I came to them after a bad experience at another Acura dealership. I called late in the day on a Tuesday. They had the car in their inventory and I was quoted a fair price over the phone within 15 minutes. Later that evening I picked up the car. I was in and out of the dealership in under an hour. I dealt with Mike (General Manager) and Ivan (Salesman). Both went out of their way to make sure everything went smoothly and that all my questions were answered. I was treated in a very professional manner and they were respectful of my time. I cannot say this about most other dealers I have dealt with. My only regret was not going here the first time! Overall a very pleasant transaction. More

Wonderful salesman Hunt Hamill. Great salesman Hunt Hamill made the purchase easy. He also took the time to explain the different features. The paperwork was all ready and was comple Great salesman Hunt Hamill made the purchase easy. He also took the time to explain the different features. The paperwork was all ready and was completed quickly. More

Fantastic Professional Honest Sales Experience Pauly Acura made the car buying experience very pleasant. I would definitely recommend and buy from them again. I received several quotes for a new Pauly Acura made the car buying experience very pleasant. I would definitely recommend and buy from them again. I received several quotes for a new MDX and Pauly Acura gave me a great quote. I mainly worked with Dimitriy L (Senior Sales Consultant) as well as Mike (General Manager) who are both excellent. Dimitriy met with me immediately when I got there. There was no waiting, stalling, or other annoying tactics. The price was exactly what was quoted - no surprises. They were very respectful of my time. While I was working with Dimitriy on test driving and deciding which car I wanted, another person was working on the appraisal of my trade and another on my financing (which I already had arranged but Pauly gave me an even better rate). Again, no unnecessary waiting. I wanted additional options added to the car which they arranged to have done the next day while I used a loaner similar to what I bought. Everything was installed perfectly. After the sale I was contacted several times to make sure I was happy. Even though Dimitriy and Sean (great also) went over the car's features with me already, they offered for me to come back to go over the features again once I had some time with the car. I do not think there was anything more they could have possibly done to make this a better experience. Very impressive. More