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Acura Highland Park
Highland Park, IL
480 Reviews
Welcome to the all-new Acura Highland Park! We are committed to providing the highest level of customer service as a proud member of the Murgado Automotive Group. Please reach out to our team with any questions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
By Type
Showing 480 reviews
Verified Customer
April 26, 2025
They were an hour late to pick up my car and did not notify my. I was told there was a glitch in the system and they would send someone immediately. 40 min later no one had shown up therefore i called a notify my. I was told there was a glitch in the system and they would send someone immediately. 40 min later no one had shown up therefore i called again and was sent to one person who could not help me and eventually antima who then told me it could be another 45 min because the car the crew had been driving back had broken down. Fortunately another team came by and took my car. Then once it was done I was told it would be sent in 15 min. This call was made at 4:00pm. I did not get my car back until 5:09pm. From the perspective of a working parent, this is incredibly frustrating. I structured my day for accurate timing of pick up. I then waited around for as long as I could for drop off thinking i would receive my car in the next 20-30 minutes. None of this worked out at all and left me stranded and frustrated at my home. There was no communication and for a very expensive service, not even an apology. I hope that your dealership can improve its process for the next time my car needs maintenance. Thank you. More
by Arsherling
Employees Worked With
Antima Patel
April 23, 2025
Perry the finance gentlemen was great and very professional to us and made the process so easy to understand ! professional to us and made the process so easy to understand ! More
by Angel Rodriquez
April 23, 2025
I was greeted as soon as I walked in the door. I received awesome no haggle service. They gave me a great deal on the car I purchased and top dollar for my trade in. It was an overall great experi I received awesome no haggle service. They gave me a great deal on the car I purchased and top dollar for my trade in. It was an overall great experience. More
by THEGEORGETUFT
April 22, 2025
Tommy is great - a real customer advocate! Great service experience is one of the things that keeps me coming back. Great service experience is one of the things that keeps me coming back. More
by johnandershansen
Employees Worked With
April 21, 2025
We had a very good experience purchasing a new Acura at Acura Highland Park. Our special thanks to Emar Abbas, Emar Soto and the financial staff member Andrea for their wonderful work. Acura Highland Park. Our special thanks to Emar Abbas, Emar Soto and the financial staff member Andrea for their wonderful work. More
by SHAOWEI
April 14, 2025
Courteous and knowledgeable salesman and finance people. I was very happy with the final results. I was very happy with the final results. More
by NEDKENNEDY3
