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Ace Motors

Norfolk, VA

Overview
Employees
Reviews
Vehicles
4.1
6 Reviews
Welcome to Ace Motors LLC. Be sure to visit our virtual showroom of inventory available for purchase. There you will see detailed information about each vehicle, a picture gallery, as well as convenient ways to contact us for more information about that vehicle. We are located at 3536 E. Little Creek Rd Norfolk, VA 23518.
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3536 E Little Creek Rd

Norfolk, VA

23518

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Showing 6 reviews

July 11, 2023

I put a security deposit on a vehicle that I wanted to look at but would be a day or two before I could get there. I live 5 and a half hours away so not right down the road. The vehicle was not what I wan More

by rdaddy_13
Recommend Dealer
No
Employees Worked With
Anthony Wilkin
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Jul 11, 2023 -

Ace Motors responded

Im sorry that you did not understand. But we have a no refund policy for deposit on vehicles. When a person places a deposit on a car we take it out of sales status. That means the vehicle is sold and we are not able to sell it to anyone else. The deposit guarantees that you don't drive at the dealership and the car is sold. It also guarantees that the dealer ship isn't loosing potential sales. It works both ways. Now there are circumstances when we do refund deposits such as credit was not able to be extended or personal circumstances like a family emergency and a customer can't come atc. I don't like the car is not a valid reason to refund a deposit.If you have any questions please feel free to call and speak to Sal I am the sales manager.

Jul 12, 2023 -

Ace Motors responded

Im sorry that you did not understand. But we have a no refund policy for deposit on vehicles. When a person places a deposit on a car we take it out of sales status. That means the vehicle is sold and we are not able to sell it to anyone else. The deposit guarantees that you don't drive at the dealership and the car is sold. It also guarantees that the dealer ship isn't loosing potential sales. It works both ways. Now there are circumstances when we do refund deposits such as credit was not able to be extended or personal circumstances like a family emergency and a customer can't come atc. I don't like the car is not a valid reason to refund a deposit.If you have any questions please feel free to call and speak to Sal I am the sales manager.

February 25, 2023

I definitely would recommend Ace Motors. Whole team helped me and my family get the car we were looking for. Frank was great and very helpful. More

by irina_kit
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vecheslav, Frank
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Feb 25, 2023 -

Ace Motors responded

Thank you for taking the time to give us a review on how we are doing and thank you for choosing Ace Motors.

January 19, 2023

Very friendly people love the atmosphere great cars thanks for the E 350. Easy financing and great pricing Sal and Frank definitely hooked me up More

by tommaskotto
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vecheslav Slavin, Frank
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Jan 19, 2023 -

Ace Motors responded

Thank you for choosing Ace Motors. I am happy that you are pleased with your purchase. I would also like to take the time to think you for your review because that helps us to develop our business and know what we are doing right and what we can do better.

January 19, 2023

Amazing car selection, thanks for helping me get my license and insurance. Easy financing and great customer service from Raphael and Damian. I will be recommending this place to all my friends. More

by rafiki
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damian, Raphael
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Jan 19, 2023 -

Ace Motors responded

Thank you it was our pleasure to help you obtain a license. we hope you enjoy your car and thank you for your business.

January 19, 2023

Tommy and Frank put me into my Chevy Cruze. They where quick with information and knowledgeable about the Vehicle. I definitely recommend them for first time car buyers and any other car buyers More

by ROBALPHA2014
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
frank, tommy
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Jan 24, 2023 -

Ace Motors responded

Thank you it was our pleasure working with you.

January 05, 2023

Great people. Thank you for my new Volkswagen. I will definitely recommend this place to all my friends. Good luck in business. More

by nick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank
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Jan 19, 2023 -

Ace Motors responded

Thank you for choosing Ace Motors. and thank you for your service. enjoy your car.