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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,659 Reviews

1,659 Reviews of Access Ford of Corpus Christi - Service Center

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June 09, 2024

Loved the print and professional service I received. Thank you Adrian for taking such good care of my vehicle. More

by Kathryn Moos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian
Jun 10, 2024 -

Access Ford of Corpus Christi responded

Kathryn, we're delighted to hear that Adrian provided you with excellent service at Access Ford of Corpus Christi. Thank you for the great review!

June 08, 2024

Dealership had my vehicle over 2 months. Received a loaner car after the first 3 weeks but only allowed to put 50 miles a day on it. Was told my vehicle was done and when I picked it up I no More

by WES.RICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian
Jun 11, 2024 -

Access Ford of Corpus Christi responded

Thank you for sharing your concerns and bringing this to my attention. It's good to hear that the service staff were professional and there are no mechanical issues, but I'm sorry about the bodywork concerns you experienced. If you'd like to discuss this further or need any assistance, please reach out directly. Thank you, Adam Rodriguez - Service Manager - adamrodriguez@lithia.com

June 07, 2024

My experience was professional and quick. Great advisors and manager. I was treated like family. More

by TiffanyC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Access Ford of Corpus Christi responded

Thank you, Tiffany, for sharing your experience with us! We're thrilled to hear that our team provided you with professional and efficient service. At Access Ford of Corpus Christi, we strive to treat every customer like family, and we're delighted that you felt that way during your visit. We appreciate your kind words and look forward to serving you again in the future. Drive safely!

June 06, 2024

Shaun is always super helpful, friendly and goes out of his way to make us feel welcome. More

by SLO329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that Shaun provided you with exceptional service during your visit. At Access Ford of Corpus Christi, we pride ourselves on our team's dedication to ensuring every customer feels welcome and well taken care of. We'll be sure to pass along your kind words to Shaun. If you ever need anything in the future, don't hesitate to reach out. Safe travels!

June 06, 2024

Excellent company both Rudy Lerma and Diana were a pleasure to do business with. I would recommend them to anyone More

by Jeff Willis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Lerma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2024 -

Access Ford of Corpus Christi responded

Jeff, thank you for recommending Rudy and Diana! We're glad to hear you had a great experience with Access Ford of Corpus Christi.

June 06, 2024

Everyone is attentive and friendly. Shaun was super friendly and helpful. All my questions and concerns were taken care of. Hassle free visit! More

by SHORELINERS55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hudson
Jun 06, 2024 -

Access Ford of Corpus Christi responded

Thank you for the fantastic feedback! We're glad to hear Shaun and our team at Access Ford of Corpus Christi provided a hassle-free experience. We appreciate your support!

June 06, 2024

Marisa did her job as she should. Very congenial with a grumpy old man! I don’t like your labor charges! Too high for fixed income folks. Won’t use the service department except for o More

by PAWPAW19462003
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Marisa
Jun 07, 2024 -

Access Ford of Corpus Christi responded

Thank you for sharing your feedback. We're glad Marisa provided excellent service at Access Ford of Corpus Christi, but we understand your concerns about the labor charges. We'll take this into consideration and hope to better meet your needs in the future!

June 05, 2024

They always are very helpful when you bring your car in for service. They explain everything they are going to do. They also treat you right. Kind and courteous staff. More

by luispena1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Access Ford of Corpus Christi responded

Luis, we're delighted to hear that our team at Access Ford of Corpus Christi provided you with helpful and courteous service. Thank you for sharing your positive experience!

June 05, 2024

Slow service, poor communication Technicians missed Issues that should’ve been identified before conducting further services More

by Gthomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Access Ford of Corpus Christi responded

Thank you for sharing your concerns and bringing this to my attention. We strive to provide thorough and efficient service, so I apologize for the issues you may have experienced. If you'd like to discuss this further or need any assistance, please reach out. Thank you, Adam Rodriguez - Service Manager - adamrodriguez@lithia.com

June 05, 2024

Helpful sales staff and very helpful service team. It was the difference in these service levels that prompted me to buy my F250 from Access instead of the Ram 2500 I was considering. Access’s servi More

by KEVINKIRKSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t deal with any of the above people. I worked with Doug Alexander and Alex on the sale, and with Sean on the service.
Jun 05, 2024 -

Access Ford of Corpus Christi responded

Kevin, we're delighted to hear that our service team at Access Ford of Corpus Christi made such a positive impact on your decision. Thank you for choosing us and sharing your experience!

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