Access Ford of Corpus Christi - Service Center

Dishonest assistant sales manager I took my 2014 Mustang in for a leaky water pump. I have an extended warranty with a $100 deductible and I do all of my own routine maintenance. Juan I took my 2014 Mustang in for a leaky water pump. I have an extended warranty with a $100 deductible and I do all of my own routine maintenance. Juan Buentello the assistant service manager called me back that afternoon and said that it was indeed the water pump and they were able to repair it under the Ford power train warranty, but the coolant flush wasn't covered under either warranty and it would be $165. Trusting, I told them to go ahead and fix it. I then researched my warranty to find out that coolant was covered with water pump repairs. When picking up the car, I explained this, and Juan said it was not part of the repair and it was extra but he told me about it because the car needed it. That is not the way he brought it up on the phone. I told him I agreed to necessary repairs, but nothing above what was required for the fix. I understood the $165 was replacing the coolant after the repair based on the way he said it. He continued to argue, so I asked for the Manager. As Juan walked off he rudely muttered, "I deal with this kind of thing all of the time." The managers last name was Byrne. He first accused me of trying to get a free coolant flush out of them, and after arguing again, he asked me what I thought was fair. I told them what I thought was right would be to not charge me the $165, as the way Juan pushed made it seem necessary as part of the water pump repair. But I said fair would be to charge me the $100 that I would have paid under my warranty. Byrne agreed to only charge me $100. I waited a few days to type this up, and after reading other negative reviews, I decided to write this up. I hope it helps others realize the deceptive selling techniques used by Juan Buentello. I will be taking my vehicles elsewhere from now on, too bad I can't use the shop around the corner from my home. More

A-1 vehicle maintenance service took my Taurus in about 8:00 am..Juan greeted and listened..he was very friendly, professional and attentive..my Taurus was ready in about an hour..th took my Taurus in about 8:00 am..Juan greeted and listened..he was very friendly, professional and attentive..my Taurus was ready in about an hour..the cashier was friendly as well..overall, very happy with the service and care that was given to me and my car. More

Service Took my car in mid morning for service. Juan, the service writer, was very prompt and courteous. They took my vehicle back right away and finished it Took my car in mid morning for service. Juan, the service writer, was very prompt and courteous. They took my vehicle back right away and finished it in a short while, while I waited. More

Tires I gave an excellent review because this dealership is very courteous, fast on service and very knowledgeable , thank you for all your help and thank I gave an excellent review because this dealership is very courteous, fast on service and very knowledgeable , thank you for all your help and thank you for the fresh coffee you also made. More

Your business is only as good as those that work for you I always get good service here. That said,I have always dealt with Juan! I also got 10% off for being a veteran! I am always told my wait time for se I always get good service here. That said,I have always dealt with Juan! I also got 10% off for being a veteran! I am always told my wait time for service and if it too long Juan tells me when a good time might be to come back More

Excellent Service, World Class I had an electrical transmission problem with my Focus. I contacted Ford to get information about recalls. I was then offered to speak to another deal I had an electrical transmission problem with my Focus. I contacted Ford to get information about recalls. I was then offered to speak to another dealer closer to my house (Bowden). I had emailed them a month ago and have still not received a response. That is why I contacted Ford. I told Ford I would talk to Access Ford because of past experience with them. I was not disappointed. 1st Sergeant Juan called me and we setup a time to bring my Focus in. The problem was found and corrected without delay or hassle. My thanks to the team at Access. I highly recommend them. More

60000 mile checkup Checkup on Lincoln MKT Check air pressure in tire, it was low. The tires are new. We bought the, at access ford Lincoln . Needed filters replaced. Checkup on Lincoln MKT Check air pressure in tire, it was low. The tires are new. We bought the, at access ford Lincoln . Needed filters replaced. More

Darlene is awesome. She always does an awesome job. She needs to be st top wages and when she leaves, I will get my vehicle served somewhere else. is awesome. She always does an awesome job. She needs to be st top wages and when she leaves, I will get my vehicle served somewhere else. More

Replacement of defective (recall) brake cylinder. Juan told me to be in early and he would have me out quickly. Was there at 7AM and out by 9AM with a replaced brake cylinder. Juan told me to be in early and he would have me out quickly. Was there at 7AM and out by 9AM with a replaced brake cylinder. More

Quick service I dropped off my truck and was expecting the service to last most of the day as I wasn't waiting, it was finished in less than 90 minutes. Thank you. I dropped off my truck and was expecting the service to last most of the day as I wasn't waiting, it was finished in less than 90 minutes. Thank you. More