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Access Ford of Corpus Christi - Service Center

Corpus Christi, TX

4.4
1,659 Reviews
Call Service Center (361) 792-2819

1,659 Reviews of Access Ford of Corpus Christi - Service Center

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October 01, 2024

Very disappointing sells rep Jacob. Will not return calls. WE OWE YOU pending and past due and he can't at least keep me posted . More

by RLSAN3588
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Young
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Chavera
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Oct 04, 2024 -

Access Ford of Corpus Christi responded

Thank you for sharing your feedback. I apologize for the lack of communication you’ve experienced. I’d like to understand more about what happened and speak with you directly to resolve the issue. Please contact me at ggonzales@lithia.com, and I will personally assist you moving forward. Best regards, Golden Gonzales Sales Manager ggonzales@lithia.com

September 30, 2024

The staff in the service department were very friendly and welcoming when I went in. More

by 361MONETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Access Ford of Corpus Christi responded

Thank you for your kind words! We're thrilled to hear that our service department team at Access Ford of Corpus Christi made you feel welcomed. Your satisfaction is our priority!

September 30, 2024

I’ve taken my bronco in multiple times for transmission and now my stereo keeps freezing. They said it was fixed but froze up again this weekend. Would really love to drive my vehicle and it perform the wa More

by ABELENCINIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Diana Castillo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian
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Oct 02, 2024 -

Access Ford of Corpus Christi responded

Thank you for sharing your feedback. I apologize for the ongoing issues with your Bronco’s transmission and stereo. I understand how frustrating it must be to experience these problems repeatedly. I’d like to personally ensure we get this resolved for you. Please contact me directly at adamrodriguez@lithia.com so we can address these concerns and get your vehicle performing as it should. Best regards, Adam Rodriguez Service Manager adamrodriguez@lithia.com

September 28, 2024

Service representative was very courteous and professional. Kept me advised of the work being performed on the vehicle and an estimated completion time. Very satisfied with the experience. More

by TWOSMART4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hudson - 5 Stars
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Sep 30, 2024 -

Access Ford of Corpus Christi responded

Thank you for sharing your positive experience! We're glad to hear our team at Access Ford of Corpus Christi kept you well-informed and provided courteous service. We appreciate your support!

September 28, 2024

Shaun was great. I got there early but he got me in the queue right away and I was out in an hour More

by WITHERS.KIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : shaun
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Sep 30, 2024 -

Access Ford of Corpus Christi responded

Thank you for your wonderful review! We're glad to hear that Shaun provided you with prompt and efficient service at Access Ford of Corpus Christi. We appreciate your feedback and look forward to serving you again!

September 28, 2024

Service was fast and attentive. My truck was ready long before I thought it be and the job was done right. More

by JPKAAHLERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2024 -

Access Ford of Corpus Christi responded

Thank you for sharing your experience! We're glad to hear our team at Access Ford of Corpus Christi provided fast and attentive service. Enjoy the ride, and we look forward to serving you again!

September 28, 2024

As usual the service was excellent! ! Shawn and Juan were very helpful kind and professional More

by Susietippsmaggieannasusie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn excellent!
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Sep 30, 2024 -

Access Ford of Corpus Christi responded

Thank you for your fantastic review! We're thrilled to hear that Shawn and Juan provided you with excellent service at Access Ford of Corpus Christi. We appreciate your support and look forward to seeing you again!

September 28, 2024

There is a communication problem with this company. You can call and leave a message, schedule online, chat with someone online, but no one will ever call you back. It is frustrating when you try for D More

by SASHWORTH2
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
3.0
This rating includes all reviews, with more weight given to recent reviews.
JR Velasco
3.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback. I sincerely apologize for the communication issues you’ve encountered, and I understand how frustrating it must be to not receive a response after multiple attempts. This is certainly not the level of service we strive to provide. I’d like to personally assist you in resolving this matter and improving the communication process. Please reach out to me directly at adamrodriguez@lithia.com, and I will make sure your concerns are addressed promptly. Thank you for bringing this to our attention, and I hope to have the opportunity to restore your trust in our service. Best regards, Adam Rodriguez Service Manager adamrodriguez@lithia.com

September 26, 2024

This advisor Shaun was very professional. Explained everything and had it ready in a timely manner. More

by NOEMAIL20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
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Sep 26, 2024 -

Access Ford of Corpus Christi responded

Thank you for the great review! We're glad to hear that Shaun provided you with professional service and kept you informed throughout the process. We appreciate your feedback and look forward to seeing you again next time at Access Ford of Corpus Christi!

September 26, 2024

Shaun hudson was a very professional and quick service associate. Appreciate his work. Getting pretty tired of doing all of these reviews with nothing in it for me. More

by DUNLAP2M
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2024 -

Access Ford of Corpus Christi responded

Thank you for recognizing Shaun's professionalism and efficiency at Access Ford of Corpus Christi. We appreciate your feedback and understand the effort it takes to leave reviews!

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