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Academy Ford
Laurel, MD
382 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 382 reviews
August 02, 2025
I visited Academy Ford in Laurel, Maryland, for warranty work on my vehicle. specifically to address a light. Unfortunately, the experience was disappointing. It took seven hours for the service team to con work on my vehicle. specifically to address a light. Unfortunately, the experience was disappointing. It took seven hours for the service team to contact me with an update, leaving me stranded as the shuttle service had ended by then. The staff tried to upsell me on windshield wipers, a radiator flush, and a brake fluid flush, despite me having completed these services within the last two weeks. They failed to address the "check charging system now" light that I brought up when dripping the car off. Additionally, one of my wrenches was taken and not returned until I called about it twice. The facility was decent, but the lack of communication, upselling, and failure to resolve the charging issue made this a frustrating experience. I’d hesitate to return because I am not sure that I can trust them. More
by rdmiller89
Employees Worked With
Andy
July 31, 2025
Had my vehicle serviced for warranty repairs. There were some delays but not really the Service Department's fault, the overall service was professional, and repairs have been successful. My se There were some delays but not really the Service Department's fault, the overall service was professional, and repairs have been successful. My service rep Alvin Powell was professional and on top of it at all times, kept me informed and left me with the sense trust and confidence that he was "in my corner" at all times with my warranty provider. More
by JMD
Employees Worked With
Alvin Powell
July 23, 2025
Took truck in on very short notice. Kept me informed as to what they found and how they were going to fix the issue. Very professional and didn’t try to add anything unnecessary. Kept me informed as to what they found and how they were going to fix the issue. Very professional and didn’t try to add anything unnecessary. More
by r.mayer
Employees Worked With
Derek
