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Academy Ford

Laurel, MD

4.8
304 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 304 reviews

January 25, 2025

Drop off was fast and easy. Service advisor called me with his findings in about 90 minutes. Car was ready about three hours after I decided what I wanted them to do. Everything More

by Terry.goodell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin
Jan 27, 2025 -

Academy Ford responded

Terry, we're delighted to hear that your experience with Academy Ford Sales was smooth and efficient. Thank you for sharing your positive feedback!

January 19, 2025

Friendly customer service and thorough inspection of requested service was provided. I’ve utilized this dealership for about a year and have no chief complaints. More

by Stephen.wheeler.jr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Jan 20, 2025 -

Academy Ford responded

Stephen, thank you for your continued trust in Academy Ford Sales! We're glad to hear our team has consistently provided friendly service and thorough inspections. Looking forward to serving you again soon!

January 14, 2025

Great service, friendly helpful staff. I’ve been a customer since 2008. I wouldn’t trust my car to anyone else. More

by mmcmahon2709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Powell
Jan 15, 2025 -

Academy Ford responded

Thank you for your loyalty and kind words about our team at Academy Ford Sales! We're delighted to have earned your trust over the years. Looking forward to continuing to serve you in the future!

January 13, 2025

Derek kept me informed on the status of vehicle, and when I called and left a message he was quicknto contact with the answer. More

by sbec0314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Jan 14, 2025 -

Academy Ford responded

We're delighted to hear that Derek provided you with excellent communication and service updates at Academy Ford Sales. Thank you for sharing your experience, and we're here if you need anything else!

January 07, 2025

The Service Manager and Technician provided efficient 5-Point Inspection: The Works was expertly carried out. Upon making a request for the oil change, I was told that I would receive the Multi Point Ins More

by henryo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Mr. Alvin Powell and the Maintenace Technician #323
Jan 08, 2025 -

Academy Ford responded

We're delighted to hear that our team at Academy Ford Sales took great care of your vehicle and even found the nail in your tire! It's wonderful knowing you left satisfied with both the service and discount. Safe travels ahead!

January 02, 2025

The service technicians were very friendly and professional. The service was performed within a timely manner. Having the service performed at home while I was off saved me time and money!! Did n More

by l.kelly14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember their names
Jan 02, 2025 -

Academy Ford responded

We're glad to hear that our Academy Ford Sales team provided you with convenient and efficient service right at your home! Thanks for sharing your experience.

January 01, 2025

Personal was courteous, on time and easy to deal with. Made extremely easy by coming to my home to perform the recall fix. More

by Quarles.Patricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Please look up, do not recall their names.
Jan 02, 2025 -

Academy Ford responded

Patricia, we're delighted to hear that our team at Academy Ford Sales made the recall fix convenient for you. Thank you for sharing your experience!

December 28, 2024

I received attentive and friendly service. All my needs were met with professionalism and a smile. I left feeling valued and appreciated, eager to return for future visits. More

by Marietta James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Dec 30, 2024 -

Academy Ford responded

Marietta, we're delighted to hear that you felt valued and appreciated during your visit to Academy Ford Sales. Thank you for sharing your experience with us! We look forward to welcoming you back in the future.

December 27, 2024

Always very personal and friendly. Derek is the best. Always professional and courteous. Great experience More

by sbremerm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Dec 27, 2024 -

Academy Ford responded

We're delighted to hear that Derek provided you with a personal and friendly experience at Academy Ford Sales. Thank you for sharing your positive feedback!

December 24, 2024

Excellent customer service for the service department. Extremely friendly service members that greeting you with smile. More

by samarobetu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Dec 26, 2024 -

Academy Ford responded

Thank you for highlighting the excellent customer service at Academy Ford Sales! We're delighted to hear that our team made your experience a positive one with their friendly smiles. We appreciate your feedback and look forward to serving you again in the future!

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