Academy CDJR - Service Center

My advisor was Anthony. He has terrible communication.... actually zero communication. I had to call him to get any information. I mentioned to him that the lack of communic He has terrible communication.... actually zero communication. I had to call him to get any information. I mentioned to him that the lack of communication was an issue. I hoped that his response would have been apologetic and try to correct the problem. Instead, he said "I've worked here for four years and you can go to Google and read my reviews I'm the only one here with 18 customers a day and nobody to help me. Most people give me grace." I told him that a quick phone call to explain that would have sufficed. What should have been a one day diagnostic turned into me picking my car back up from them after about a 3 week fiasco and they hadn't done anything. I even contacted the service manager, who was no help. Then I also talked to the store manager, Adam, who said he would get to the bottom of it and call me back...he never did. I should have known better than to trust them since they are affiliated with Button in Kokomo. Absolutely DO NOT recommend!!! More

Communication is not good at all throughout repair & warranty process. Got better after reaching out to manager. Multiple return trips due to issues from repairs. Frustrating process, but I think they'v warranty process. Got better after reaching out to manager. Multiple return trips due to issues from repairs. Frustrating process, but I think they've gotten it all running Right now More