Aaron Ford of Poway - Service Center

Horrible Experience I pulled up to the service entrance and was totally ignored by the employees even though I was trying to flag someone down finally this woman comes up I pulled up to the service entrance and was totally ignored by the employees even though I was trying to flag someone down finally this woman comes up and says sorry we are short staffed because of the construction and we don't do walk ins you need to make an appt so she gives me her card and I called to make an appt it went straight to voicemail then I went on the website and called the main number the receptionist answered and I told her what I wanted then without saying Ill transfer you I thought she hung up so I waited then it sent me to another voicemail. I was extremely unhappy with their customer service. I am new to Poway and thought I would be able to take my precious girl (my mustang gt) there so now I have to drive all the way back to my old town of La Mesa to go to Penske Ford which used to be Drew ford there customer service is absolutely outstanding but Perry Ford I do not recommend it to anyone Horrible experience!!! #USNAVYVETERAN More

This is an outstanding service department. I trusted them and sent in my wife in=No baloney-sound service-no sales pressure for something we didn't need a great experience with all involved. and sent in my wife in=No baloney-sound service-no sales pressure for something we didn't need a great experience with all involved. More

I always thought that going to the dealership for service was the safe bet. I was originally impressed with Perry Ford for oil changes. However, when my SUV was due for its 30,000 maintenance, the service was the safe bet. I was originally impressed with Perry Ford for oil changes. However, when my SUV was due for its 30,000 maintenance, the service manager quoted me at $650. Thank god I called my husband prior to agreeing to the service. My husband spoke with the service manager on the phone who again quoted us at $650. We called North County Ford to price compare and they offered us the same exact service for $150. Its obvious the guy saw me for a sucker and tried to scam me out of $ (and I almost fell for it!) I will absolutely never go back to Perry, no matter how convenient the location is. More