Aaron Ford of Poway - Service Center

Outstanding service Mark, the service advisor was awesome. Our 2013 E-350 obviously had a transmission that grenaded. Mark worked with our warranty service company, cen Mark, the service advisor was awesome. Our 2013 E-350 obviously had a transmission that grenaded. Mark worked with our warranty service company, century warranty services, who I would never use again, to get us the best deal he could on the repair. century wanted to put a $1500 “rebuilt” transmission in our van but they wouldn’t give us the information on the rebuild company or a copy of the 12 month 12 thousand mile warranty to review before the work was done. All I could picture was the AAMCO commercial from the 80’s with monkeys beating on a transmission with 2x4s. No thanks. Mark got me a factory rebuilt with 36 month unlimited mileage for about $2500. I manage a fleet of 200 vehicles for a local government agency, that’s a better price than I can get. When a cooling line fitting’s threads got bunged up, and the parts were not available locally, Mark got us a loner to meet some prior engagements. Awesome service. More

Poor Management My husband took in his 2017 Ford F150 for an issue that was diagnosed as being a bad turbo. It took a week for them to repair. Two days after getting My husband took in his 2017 Ford F150 for an issue that was diagnosed as being a bad turbo. It took a week for them to repair. Two days after getting truck back it was even worse, took it back in and they determined that the 4 wheel drive was trying to ingaage. They have had the truck for 3 weeks now. When you call to check status, no one returns your call and you have to drive to dealership to get answers. I blame very poor management with the exception of not communicating, that is on the service writer. We will not take a car to this dealership for an oil change at this pointt. More

Service center communication After 1st scheduled maintenance I tried to schedule a 2nd and 3rd. After being on hold for over 10 minutes each time I gave up and scheduled with anot After 1st scheduled maintenance I tried to schedule a 2nd and 3rd. After being on hold for over 10 minutes each time I gave up and scheduled with another Ford dealership further away. More

Horrible Experience I pulled up to the service entrance and was totally ignored by the employees even though I was trying to flag someone down finally this woman comes up I pulled up to the service entrance and was totally ignored by the employees even though I was trying to flag someone down finally this woman comes up and says sorry we are short staffed because of the construction and we don't do walk ins you need to make an appt so she gives me her card and I called to make an appt it went straight to voicemail then I went on the website and called the main number the receptionist answered and I told her what I wanted then without saying Ill transfer you I thought she hung up so I waited then it sent me to another voicemail. I was extremely unhappy with their customer service. I am new to Poway and thought I would be able to take my precious girl (my mustang gt) there so now I have to drive all the way back to my old town of La Mesa to go to Penske Ford which used to be Drew ford there customer service is absolutely outstanding but Perry Ford I do not recommend it to anyone Horrible experience!!! #USNAVYVETERAN More

This is an outstanding service department. I trusted them and sent in my wife in=No baloney-sound service-no sales pressure for something we didn't need a great experience with all involved. and sent in my wife in=No baloney-sound service-no sales pressure for something we didn't need a great experience with all involved. More

I always thought that going to the dealership for service was the safe bet. I was originally impressed with Perry Ford for oil changes. However, when my SUV was due for its 30,000 maintenance, the service was the safe bet. I was originally impressed with Perry Ford for oil changes. However, when my SUV was due for its 30,000 maintenance, the service manager quoted me at $650. Thank god I called my husband prior to agreeing to the service. My husband spoke with the service manager on the phone who again quoted us at $650. We called North County Ford to price compare and they offered us the same exact service for $150. Its obvious the guy saw me for a sucker and tried to scam me out of $ (and I almost fell for it!) I will absolutely never go back to Perry, no matter how convenient the location is. More