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Aaron Ford of Poway - Service Center
Poway, CA
26 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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26 Reviews of Aaron Ford of Poway - Service Center
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April 12, 2023
BEST AT SERVICE! !! Cainen, Adam, and the entire service crew did it again!!! Our son needed some work done on his Escape, and of course, we go where Cainen Wong i !! Cainen, Adam, and the entire service crew did it again!!! Our son needed some work done on his Escape, and of course, we go where Cainen Wong is! We know he is honest, and he trains his crew to be the same way. AND THEY DO GREAT QUALITY WORK!!! His dad and I felt comfortable with what they said needed to be done, and more importantly, our nervous son was comfortable. Exceptional work, as always! Thank you Cainen and crew!!! More
by CarAtty
Employees Worked With
Cainen Wong, Adam
March 13, 2023
My husband has a terminal illness and is unable to drive. I took his truck in for servicing got to the my 8 o’clock appt early was told it would be done at about 9:15 am. At 11:45 am the truck was finally d I took his truck in for servicing got to the my 8 o’clock appt early was told it would be done at about 9:15 am. At 11:45 am the truck was finally done after I asked the service advisor 2or3 times where’s the truck. I was the last person in the waiting room to leave. I’m a senior citizen I will never go back to Aaron Ford Poway. With their disorganized rude customer care policies they won’t last long. There are to many other auto servicing businesses that will want our business. Management better wake-up! More
by Dmyersinc
Employees Worked With
Hector J Cureno #191= Rating 0
February 24, 2023
Humberto was great! Service was prompt even without an appointment. Pricing was fair and competitive. Humberto followed up and made sure everything was good! Danton was Service was prompt even without an appointment. Pricing was fair and competitive. Humberto followed up and made sure everything was good! Danton was also very helpful. I would recommend this Dealership for all of your Ford vehicle needs! More
by chuckk
Employees Worked With
Humberto Lopez
November 25, 2022
Very friendly and thorough service Waiting room and bathroom clean Good communication throughout the waiti bathroom clean Good communication throughout the waiti More
by anneckwagner
August 19, 2022
Total ripoff dealership, or should I say Stealership. Feb 2021 I had taken my vehicle here to get the transmission flashed because of a recall notice. Nothing was wrong with the truck. I left the dealers Feb 2021 I had taken my vehicle here to get the transmission flashed because of a recall notice. Nothing was wrong with the truck. I left the dealership and immediately had problems with the truck. What they said the recall was to fix actually made it do it. I got busy life happened and since I don't drive the truck except for the weekend since I work from home it was the last thing on my mind. Well I finally got some time and brought the truck in and dealt with another service writer. So they had the truck and that service writer said the tech couldn't duplicate the issue. So now that I have extra time I take it back on 8/1/22. Show the manager the problem and explain that this is something that happens each and everytime. It's repeatable so not sure how the last tech was so incompetent. Pick the vehicle up today after them having it for over 24 hours. Instead of trying to reflash the tcm since this is what caused this whole thing the tech tells me my transmission is messed up and I need a new torque converter. This is really odd since it worked fine, transmission got flagged and now it doesn't work. So instead of fixing the problem they make an uneducated guess. No proof that the torque converter is bad they are just bagging it off a symptom which they caused. Best thing is I still got charged for $200.. Worst service ever, total ripoff company, they don't care about customers, I personally will never buy it get anything serviced by then and San making it my personal mission to let everyone know if their "customer service" or may I say lack of. More
by sunset_sd
Employees Worked With
Service Dept
September 12, 2019
Convenient computer crash Booked appointment as recall repair and Marks computer was down when I dropped vehicle off. Called an hour later to tell me steering repair cost was $ Booked appointment as recall repair and Marks computer was down when I dropped vehicle off. Called an hour later to tell me steering repair cost was $2200 and it was not covered under recall so he had to charge me $150 to tell me this. not cool. The vehicle is 2008 Ford Escape with BB value of $3000 tops. Mark thought i should get the repair done. The service rep who drove my vehicle to me got out, handed over the keys and said “I think you need air in the front tire”. Told him I’ll find a gas station 🙄 I will never use this dealership again. More
by RConklin74
Employees Worked With
Mark
July 14, 2019
Outstanding Service We had an air conditioning unit go out in our Ford Escape. The estimate to repair the unit was over $2000. Luckily, we had an extended warranty cove We had an air conditioning unit go out in our Ford Escape. The estimate to repair the unit was over $2000. Luckily, we had an extended warranty coverage from another company and thought every item would be covered for the repair, only to find out there were many restrictions the insurance company tried to impose on the repair. However, due to Mark's diligent and persistent work in contacting the insurance company, he was able to negotiate a settlement that was greatly reduced from the original estimate. We cannot thank Mark enough for the time and effort he put in to help with the final result. Each time we have our 2 SUVs in for service, Mark is extremely helpful, explaining what must be done and why. There is no question in our minds that he is a top notch employee at Perry Ford!!! He deserves a rating of 5!!! More
by Howard R
Employees Worked With
Mark Sult
