Aaron Ford of Poway - Service Center

Eduardo Ruiz and Billy is a person who helped me in the process of my vehicle's maintenance and in some other details of the car. He kept me informed at all times of the repair process and he is a very pro process of my vehicle's maintenance and in some other details of the car. He kept me informed at all times of the repair process and he is a very professional person in his work. More

Backstory: I took my truck in for its 30000 mile service a couple of weeks ago. While it was being serviced, the lift had an extension failure and the truck slipped, damaging the passenger-side running boar a couple of weeks ago. While it was being serviced, the lift had an extension failure and the truck slipped, damaging the passenger-side running board. Mike Rogers explained to me what had happened and set up an appointment for me to bring the truck back in for repairs a couple of weeks later, after I had returned from a trip. The appointment was for 0800 on April 17. I dropped the truck off early, around 0600, then went to work and waited for the call telling me the truck was ready. And waited. And waited. As near as I can tell, the work involved in the repair is removing 24 nuts, taking off the old parts, replacing them, and tightening 24 nuts. Maybe some of the studs were also damaged and had to be replaced. I don’t know. And that’s my gripe with this establishment. I don’t know. They don’t call and let you know what’s going on. You call them, and eventually you get routed to voicemail. You will get a call back, eventually. I ask Mike for more information, which he promises to get for me, but then I don’t get a call back so it’s voicemail xxxx again for me. I get a call back. The truck will be ready by 1530-1400. Why so long? Well, maybe it will be ready sooner, let me check. No callback. I check again. It will be ready about 1630, and we will bring it to your work! Great. But 1630 comes along, and no calls. I call them. Voicemail! Finally, at 1650 I got text saying they were on their way with my truck and by 1710 it arrived. The work they did was acceptable, though I have yet to get on my back and inspect it from the underside. They appeared to have washed my vehicle, somewhat. There were places along the body that they missed, and they hadn’t cleaned the bird poop off the driver-side mirror. That’s my main gripe with Aaron Ford of Poway. They do acceptable work, but it takes them too xxxx long for anything more complex than a standard maintenance service. And, they can’t seem to give a good estimate of how long the work will take. More

This was my first time at this dealership and I was very happy with the service. happy with the service. More

Aaron Ford has lots of selections of cars. Their service is also awesome. Their Parts & accessories reps are very helpful and corncerning about their customer's orders. I have ordered a par Their service is also awesome. Their Parts & accessories reps are very helpful and corncerning about their customer's orders. I have ordered a part for my truck, and the vendor sent the wrong part. They made sure that the vendor resent the right part. They also called me to update the status. Five stars service! More

The service department was excellent! Mike the service rep.was great he explained everything they were going to do to my truck, I will definitely be using the service in the future. Than Mike the service rep.was great he explained everything they were going to do to my truck, I will definitely be using the service in the future. Thanks More

I have purchased two new trucks from Aaron Ford so far. The purchasing experience went smoothly with no problems. I have left a review previously on that. This review is about the service department. I nee The purchasing experience went smoothly with no problems. I have left a review previously on that. This review is about the service department. I needed the towing (7 pin harness) checked before I went on a camping trip. I was getting an overload-no brake warning on my brake controller with the trailer connected the morning we were to leave. I knew it was the truck Or the trailer. I had no way of testing the truck. I took a chance and went to Aaron Ford and told them of my situation. Fortunately for me I met the Shop Foreman Billy Simmons on his way into work. I spoke with him and described my situation and problem. In a short time he came out and tested the 7 pin connector and found that it was functioning correctly. That was a big relief. At least I knew the issue was with the trailer and I could take care of that. I really appreciated his taking the time to help me out. He did not have to do that but it says a lot of his customer service. Thanks Billy! More

Warning to not take your vehicle here they employ incompetent people at aaron ford of Poway, the second time we brought my wife's mustang in for an oil change they dropped the car off the lift and d incompetent people at aaron ford of Poway, the second time we brought my wife's mustang in for an oil change they dropped the car off the lift and damaged it they then had it "repaired" by someone that looked like they had the paint matching skills of someone that hangs out at a carwash and asks if you need your car painted I would say it looked like it was fixed in Tijuana but that would be a insult to the hard working unlicensed very talented people from tj! I've seen great work done down south and this was far from the "quality work" you'd expect from this big company, the second time we brought her car in for a service bulletin on the back up camera when we went to pick up the car they told us our camera was burnt and we'd need to pay for a new one $1275 when it was working before I told the service manager isn't it safe to say you guys burnt it when you were wrapping electrical tape around the wires and shorted it? they are liars here and don't get me started on the dishonesty they show when buying a car with them please do not buy a car here save yourself the frustration of being scammed if they could take your elderly grandma's last dollar they will here at Aaron Ford of Poway More

The “Entire” service team at Aaron Ford were beyond professional, courteous and knowledgeable. Words can’t describe how effective and efficient they were. Thank you very much!!! professional, courteous and knowledgeable. Words can’t describe how effective and efficient they were. Thank you very much!!! More

I came in for service on a recall item (roof rails). I had responded to email from Ford and set an appointment, but the national Ford call center failed to inform the dealership of my appointment. Whe I had responded to email from Ford and set an appointment, but the national Ford call center failed to inform the dealership of my appointment. When I arrived, they had no record of my appointment. Hector was very helpful and patient, as I was clearly frustrated. Hector got me in and fixed the recall issue within a few hours. Great service! More

Prompt, capable & courteous service that met the needs of the visit and offered clear alternative choices to control cost. the visit and offered clear alternative choices to control cost. More