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Aaron Ford of Poway - Service Center

Poway, CA

4.4
32 Reviews

32 Reviews of Aaron Ford of Poway - Service Center

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May 29, 2025

We took our vehicle in for general service. While in for service they took care of a recall. They advised on a recommended service from the Tech but did not push to have it done on that day. Gr More

by dogie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rodgers
May 29, 2025 -

Aaron Ford of Poway responded

We're glad to hear you had a great experience with our team at Aaron Ford of Poway! It's wonderful that we could assist with the recall and provide helpful advice without any pressure. Thanks for choosing us for your vehicle's service needs!

April 17, 2025

It was my first time and Maxx treated me very well. Even he offered me uber and drop off my car after the service. I really recommend them! More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maxx Scott
Apr 17, 2025 -

Aaron Ford of Poway responded

Alex, we're delighted to hear that Maxx took great care of you during your visit at Aaron Ford of Poway. Thank you for recommending us!

March 27, 2025

I took my Ford Explorer in for a simple oil change, but what followed turned into a complete disaster. While pulling into the service bay, the car was wrecked. Instead of taking responsibility, the dealers More

by 2015Xplore
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Reesa Mohammed Ali, Richard Kresge, Alyssa Galmez, Jose Rodriguez, Paul Madden, Cameron Cole, Hector Cuerno, Jason Jordon, Ryan Martinez, Brian Lanning
Apr 01, 2025 -

Aaron Ford of Poway responded

Amanda, I'm truly sorry to hear about your experience with the service and communication issues. This is not the level of professionalism we strive for, and I apologize for any distress caused. We would like to address these concerns directly with you; please feel free to reach out at your convenience so we can work towards a resolution. Thank you, Vishal Sharma – General Manager – vishal@aaronag.com – (562) 241-5296

February 01, 2025

Vanessa was great! She took me to my rental and stayed in contact with me! She had impeccable customer service! More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Venessa
Feb 03, 2025 -

Aaron Ford of Poway responded

James, we're delighted to hear that Vanessa provided you with such excellent service at Aaron Ford of Poway! Thanks for sharing your experience and recognizing her efforts.

January 27, 2025

They always have available appointments and very friendly personnel. Service is explained before and after completion More

by joy.knoll15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Junior Cristerna, Hector Cuerno
Jan 27, 2025 -

Aaron Ford of Poway responded

Thank you for sharing your experience with us, Joy! We're delighted to hear that our team at Aaron Ford of Poway provided friendly service and clear communication. We look forward to serving you again in the future!

January 13, 2025

I’m so impressed how professional and effortless it was working with Aaron Fords service dept. My new Ford store!!! Thank you Benjamin Woodard for your guidance. More

by Iconic Coach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Woodard
Jan 13, 2025 -

Aaron Ford of Poway responded

We're delighted to hear that Benjamin and the service team at Aaron Ford of Poway made your experience so professional and effortless! Thank you for choosing us as your new Ford store.

October 29, 2024

Eduardo Ruiz and Billy is a person who helped me in the process of my vehicle's maintenance and in some other details of the car. He kept me informed at all times of the repair process and he is a very pro More

by Nitro92113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Ruiz, Billy Simmons
Oct 29, 2024 -

Aaron Ford of Poway responded

Thank you for sharing your experience with us at Aaron Ford of Poway! We're glad to hear that Eduardo and Billy provided professional service and kept you informed throughout the maintenance process. We appreciate your feedback!

April 18, 2024

Backstory: I took my truck in for its 30000 mile service a couple of weeks ago. While it was being serviced, the lift had an extension failure and the truck slipped, damaging the passenger-side running boar More

by doriopsilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Rogers
Apr 19, 2024 -

Aaron Ford of Poway responded

I'm sorry to read about your experience and the lack of communication you encountered. We aim for efficient, transparent service so it's disappointing that we didn't meet those expectations in this instance. I'd like to personally assist with any remaining concerns or questions you might have regarding the repair work done on your truck - please feel free to reach out at a time convenient for you. Thank you, Cainen Wong - Fixed Operations Director - 858-956-2424 - cwong@aaronag.com

April 15, 2024

This was my first time at this dealership and I was very happy with the service. More

by Phillip marlowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Apr 15, 2024 -

Aaron Ford of Poway responded

Phillip, we are so glad that your first visit to Aaron Ford of Poway went smoothly! Thanks for the five-star review and we hope to see you again in the future!

January 26, 2024

Aaron Ford has lots of selections of cars. Their service is also awesome. Their Parts & accessories reps are very helpful and corncerning about their customer's orders. I have ordered a par More

by Ht92126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Doering, parts dept, Ryan Martinez, Tony Lam
Jan 26, 2024 -

Aaron Ford of Poway responded

We're delighted to know you had a great experience with our service and parts team at Aaron Ford of Poway! It's important for us that every customer gets the right part they need. Thanks for your review, we appreciate it!

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