Aaron Ford of Poway

Outstanding service Mark, the service advisor was awesome. Our 2013 E-350 obviously had a transmission that grenaded. Mark worked with our warranty service company, cen Mark, the service advisor was awesome. Our 2013 E-350 obviously had a transmission that grenaded. Mark worked with our warranty service company, century warranty services, who I would never use again, to get us the best deal he could on the repair. century wanted to put a $1500 “rebuilt” transmission in our van but they wouldn’t give us the information on the rebuild company or a copy of the 12 month 12 thousand mile warranty to review before the work was done. All I could picture was the AAMCO commercial from the 80’s with monkeys beating on a transmission with 2x4s. No thanks. Mark got me a factory rebuilt with 36 month unlimited mileage for about $2500. I manage a fleet of 200 vehicles for a local government agency, that’s a better price than I can get. When a cooling line fitting’s threads got bunged up, and the parts were not available locally, Mark got us a loner to meet some prior engagements. Awesome service. More

Poor Management My husband took in his 2017 Ford F150 for an issue that was diagnosed as being a bad turbo. It took a week for them to repair. Two days after getting My husband took in his 2017 Ford F150 for an issue that was diagnosed as being a bad turbo. It took a week for them to repair. Two days after getting truck back it was even worse, took it back in and they determined that the 4 wheel drive was trying to ingaage. They have had the truck for 3 weeks now. When you call to check status, no one returns your call and you have to drive to dealership to get answers. I blame very poor management with the exception of not communicating, that is on the service writer. We will not take a car to this dealership for an oil change at this pointt. More

Overall Great Experience Came in and purchased a brand new loaded F150. Thomas gave us amazing pricing up front with no hassles and no back and forth whatsoever. We were in Came in and purchased a brand new loaded F150. Thomas gave us amazing pricing up front with no hassles and no back and forth whatsoever. We were in and out of the store and on the road in our new truck in about an hour and a half. Would highly recommend this dealership and especially Thomas in internet sales. More

Service center communication After 1st scheduled maintenance I tried to schedule a 2nd and 3rd. After being on hold for over 10 minutes each time I gave up and scheduled with anot After 1st scheduled maintenance I tried to schedule a 2nd and 3rd. After being on hold for over 10 minutes each time I gave up and scheduled with another Ford dealership further away. More

Terrible So this has been an issue for over 2 months with this dealership. Traded in my Subaru on October 26, 2016. Eric, the sales guy: awesome. He's the So this has been an issue for over 2 months with this dealership. Traded in my Subaru on October 26, 2016. Eric, the sales guy: awesome. He's the only person there that actually cares about the customer. So after I traded in my car, that's when the issues started. They hit my credit 12 times with 12 different banks before they finally say, "enough, lets find a bank for Michael and stop hitting his credit." After getting the payoff from Subaru of $26,447.00 that's good til November 19, I'm good as of November 15/16 after chad in finance along with Mauricio saying to me and my girlfriend we got you don't worry, it's taken care of. Fast forward to now, I am being told from chase last Wednesday that there is still money owed on my car because perry did not send in the payment until November 23, 4 days after the deadline with no one checking the payoff should they go past November 19. Instead of getting a new 10 day payoff amount back in November, they go by the seat of their pants and say oh well, let the customer pay. I am having to pay the interest and outstanding balance on a car that I have not had for almost 2 months now, and they decide to tell me this 3 days before the 30 day overdue deadline, which will severely impact my and my girlfriends credit. I am being also told that, since they screwed up with the payoff, that I either pay the amount that's overdue for that time, or they sue me for it. Bob, the sales manager, is basically telling me, "it is what it is, either you can pay that amount, or we will take you to small claims." I will never trade in my car again, and especially not to perry ford, after being extorted for a payment on a vehicle that is sitting for sale on their lot and after being sent a check a few weeks ago for the overage amount that they supposedly paid on my trade. They are rude, ethically and morally irresponsible and expect their customers to pay for their mistakes. I want the money I had to pay back, or I will be sending an invoice and send to collections the amount that I had to pay for this mistake. If there is anyone who is smart enough to stay away from this place, do so immediately. I also don't appreciate the extortion that bob has threatened me with. More

Mark Bradley is an incredible salesman I purchased my Ford F150 Aug 31 2015 two weeks after Mark joined Perry Ford. His unique quality as a professional sales person is very rare and it is I purchased my Ford F150 Aug 31 2015 two weeks after Mark joined Perry Ford. His unique quality as a professional sales person is very rare and it is one of the features that sold me on buying my new truck. The entire experience of purchasing my truck was smooth except for one issue where another person higher up on the food chain made a mistake with one of the rebates and Mark was there to correct the mistake. Secondly, he found a small scratch on my truck and made sure it was fixed before I took delivery. He is a quality person and if he does make a mistake he is willing to admit it and then do what's necessary to correct it. In my book Mark is a stand up guy and I would happy send my friends to him because I know he will take care of them. To PayAttentionSD I'm not sure what really went wrong with your car buying experience but that was not me experience. More

Saleman Mark Bradley makes promises he fails to keep. TLDR: Do not submit a credit application until you have their offer in writing. On the 8th of December 2015, I submitted a request at Ford.com to TLDR: Do not submit a credit application until you have their offer in writing. On the 8th of December 2015, I submitted a request at Ford.com to locate a dealership to assist with my vehicle purchase. I received a response from Mark Bradley, of Perry Ford in Poway. Two days later, I spoke with Mark Bradley about my trade-in and the requirements I had for the new vehicle. The end result of that conversation led to Mark informing me that he had located three vehicles that met my specific requirements. I was clear that my intention was to trade in my old vehicle to purchase the new one and what I needed the financing terms to be. I was clear during our phone conversation and during our emails. I have those emails as proof of Mark’s acknowledgement that I had a vehicle to trade in. He said I need to bring the vehicle in to do the appraisal but that he would get all the paperwork and financing options in line. He said I should do the credit application online since that would speed up the process, especially since the three vehicle matches were quite a bit up North and would need to be delivered. He wanted to be sure we closed the deal before they were sold to someone else. At the time, Mark seemed to understand what I wanted and what I expected of him; hence my agreement to submit a credit application. On December 20th, I emailed Mark to let him know I would be at the dealership for an appraisal. He was unavailable that day and instead referred me to Paul; who would expect to meet me at 2pm. When I arrived at the dealership I was not able to meet with Paul because he was busy with another customer. Why was he busy with another costumer? Because he had no idea to expect me. Mark never told him. I was instead turned over to Mohammad to begin the appraisal process. Mohammad wrote down the VIN and checked the odometer. He did not test the vehicle further. The engine was never turned. I waited in his office while he went elsewhere with this minimal amount of information. Once he returned, he told me my car was worth a mere $7,500. Then he asked what I was hoping to get for it. Rather than engage him in the game of haggling from such a pathetic starting number I decided to leave with my vehicle. I emailed Mark that day, only for him to reply telling me that he never knew I was trading in a vehicle. I found this interesting considering that in all previous emails I was clear about the terms, vehicle, and trade-in for my purchase. He responded to these emails, further proving his acknowledgment of the content. It would be difficult to over state my frustration at this point. After being given the typical dealership run around by his other staff, wasting my time, I am then told by Mark (basically) that he had no idea what he was supposed to be helping me with. It takes a special breed of incompetence to suddenly forget an entire series of conversations, especially considering that the magical medium of email would allow him to refer to previous emails in mere seconds. The biggest issue with this whole interaction is the damage, however minimal, it has done to my credit score. Mark's faux sense of confidence in being able to help me based off my requirements and my terms for it all to fall flat due this man's blatant stupidity and inability to absorb information and communicate is disgusting. If he was unable to help me, then I would not have submitted a credit application. Plain and simple. But here I am with wasted time, a hit on my credit score and time wasted with a dealership that promised me the deal was doable. There's a reason car salesmen get bad reputations; it's because of clowns like this Mark Bradley and his fellow employees at Perry Ford. They're an absolute joke. More

magical Husband and I had the most magical experience with Wida and Francis these two magnificent women deserve the GEM (going the extra mile) award in all my Husband and I had the most magical experience with Wida and Francis these two magnificent women deserve the GEM (going the extra mile) award in all my years going to dealers I've NEVER experienced such professionalism and caring employees I WILL NEVER FORGET Wida! ! not only did she care enough to look for the right match she put me in a safe car, which is more than I can say for the idiots at Toyota Hyundai in National City, PERRY FORD POWAY really does care!! so yes i had a magical experience!! Thank you Wida and Francis More

Wita worked wonders for me I need to say that this place worked wonders for me and got me into a newer, more reliable vehicle. I am a single father with less than stellar credi I need to say that this place worked wonders for me and got me into a newer, more reliable vehicle. I am a single father with less than stellar credit. I was upside down with my current vehicle. I worked with various other dealerships all over San Diego, and all turned me away because of my credit and the amount still owed on my vehicle. Wita Alkass, in their special finance department worked some kind of magic and got me into a nice vehicle I could afford. She is the BEST! I cannot say enough good things about her and the staff at Perry Ford of Poway Go see Wita Alkass and Louise at Perry Ford in Poway, they will work hard for you and get you into a great vehicle More

Horrible Experience I pulled up to the service entrance and was totally ignored by the employees even though I was trying to flag someone down finally this woman comes up I pulled up to the service entrance and was totally ignored by the employees even though I was trying to flag someone down finally this woman comes up and says sorry we are short staffed because of the construction and we don't do walk ins you need to make an appt so she gives me her card and I called to make an appt it went straight to voicemail then I went on the website and called the main number the receptionist answered and I told her what I wanted then without saying Ill transfer you I thought she hung up so I waited then it sent me to another voicemail. I was extremely unhappy with their customer service. I am new to Poway and thought I would be able to take my precious girl (my mustang gt) there so now I have to drive all the way back to my old town of La Mesa to go to Penske Ford which used to be Drew ford there customer service is absolutely outstanding but Perry Ford I do not recommend it to anyone Horrible experience!!! #USNAVYVETERAN More