Aaron Ford of Lake Elsinore - Service Center

They don't know anything & try to upsell even the cheapest o I cannot believe finding wheel covers for my 2004 Ford Explorer would be this difficult. Took it to ford dealership here in Lake Elsinore. Guy tells m I cannot believe finding wheel covers for my 2004 Ford Explorer would be this difficult. Took it to ford dealership here in Lake Elsinore. Guy tells me "not ford rims" gives me an address for discount tire center in wildomar. I drive down there & that guy tells me "it says ford right on the rim" go back to ford & he says "I can't figure out where you got the ones you have, but for four center lug nut covers only it will cost $280.00" without the whole wheel cover part even. xxx. Really? Do any of these guys guys who work at Lake Elsinore Ford even know what a car is??? I am sooooo FRUSTRATED 😡 More

Very Poor Management Coming home to my family in my truck that is 18 months old W/ 40K miles and I experienced COMPLETE BRAKE FAILURE. The Master cylinder went out along w Coming home to my family in my truck that is 18 months old W/ 40K miles and I experienced COMPLETE BRAKE FAILURE. The Master cylinder went out along with the Booster cylinder. This is a proven on-going issue with the F-150 (i know now). When I called the dealership all they can tell me is that the truck is out of warranty and that I can call Ford to see what they will do. Management told me that "these things happen"... Let me tell you, Brake Failure going down the freeway because of faulty parts should NEVER happen. I spoke with the GM about getting the same deal I had on a new truck so I would feel safe and he told me that all he could do is raise my payments by $200 a month. The Owner would only argue with me (ABOUT EVERYTHING) and tell me how he does not make enough money to be able to make this right.... Whatever! Then it gets real good. I had them fix my truck anyways. When it was done I received a $600 bill, a new dent in my fender, a broken headlight, a Traction control Warning light going off and a Hill Decent Warning light going off. They needed another two weeks to fix the truck and another week to actually cut a check to refund my $600. (This was the only thing they ever worked with me on) I have bought two vehicles from them in the last few years and had planned on buying more as I have 4 kids who will all be driving soon. Let me tell you this.... I CAN NOT WAIT TO TRADE THIS TRUCK OFF FOR A SAFE VEHICLE! However I would not recommend this Dealership to anyone. As you can read in the reviews they are not managed very well at all. Evidence by a sub standard three star rating and the words posted here by many unhappy customers More

I went in for an oil change on saturday. it took 2 hours to complete a 20 to 30 minute task. on the following day I discovered smoke coming out from underneath my hood, when I popped the hood to look. I not to complete a 20 to 30 minute task. on the following day I discovered smoke coming out from underneath my hood, when I popped the hood to look. I noticed the oil cap was missing and I have a puddle of oil in my driveway. I called the dealership and they said that the service dept. was closed and they would call back tomorrow. when I finally talked to the service manager he told me to bring it in and he would top off the fluids. I brought my car in 4:30pm and it was ready at 6:15pm nobody came to me when the work was complete and nothing was done about the oil in my driveway. Because of this IM NEVER BUYING A FORD EVER AGAIN. This whole experience was an insult to customer service and I strongly encourage others to go elswhere. More

just great service, they didnt try to push anything on us, did a free inspection and had a nice form that was very clear about the condition of our vehicle, even found a brake light bulb out that I didnt us, did a free inspection and had a nice form that was very clear about the condition of our vehicle, even found a brake light bulb out that I didnt know about. More

Highly recommend Lake Elsinore Ford for Sales and Service. Dani in Service is the best Service Advisor that I have ever had. Recommend talking with him when servicing your vehicle. The dealership Service. Dani in Service is the best Service Advisor that I have ever had. Recommend talking with him when servicing your vehicle. The dealership is clean and well organized for both sales and service. More