Aaron Ford of Lake Elsinore - Service Center

Service department is complete scam Total shambles. Ripoffs.Wont own up for the techs mistakes Ripoffs.Wont own up for the techs mistakes More

I called into the parts department confused and irritated and Nina helped along. She knew what part I needed reassured it was the correct part. She took the time to make sure I understood all cost and got me and Nina helped along. She knew what part I needed reassured it was the correct part. She took the time to make sure I understood all cost and got me off the phone quickly. More

I called the parts department and this lady Nina helped me make sure I was purchasing the correct parts and informed me of the cost and time it would take me to complete what it was my car needed to be don me make sure I was purchasing the correct parts and informed me of the cost and time it would take me to complete what it was my car needed to be done. I really appreciated the informative and promptly response that I received from Nina. She helped me with a lot of time of saving, thanks Nina! More

I have been trying for 2 days to schedule an appointment for my vehicle left 2 messages and no return calls. This has been a problem I’ve had every 6 months I try to get service appointments. On the interne for my vehicle left 2 messages and no return calls. This has been a problem I’ve had every 6 months I try to get service appointments. On the internet it won’t let me schedule an appointment due to mileage not enough for oil change but 6 months are past. I’ll just go to Temecula for service from now on. Looking to buy a mustang soon but won’t be at Elsinore. See ya More

Stay far away from this dealership. I have had nothing but bad experiences at this dealership, seeing as it is the closest ford dealer to my home and I have been a loyal ford customer I I have had nothing but bad experiences at this dealership, seeing as it is the closest ford dealer to my home and I have been a loyal ford customer I bring it here for service. My F450 Platinum pickup truck has left me stranded in 110 degree weather in the AZ heat had to get towed back. I've had truck in for a number of transmission and electrical issues. The front tires have cupped to the point that the dealer had to replace them now at 18k miles the tires have cupped again and now they are telling me go to another dealership. I get a phone call that the rear brakes are warped and brake pads are bad... they want $1200 because it's not covered under warranty. Rear brake pads and rotors are supposed to last 80-100k miles. Service director hung up the phone on me and they simply don't care nor want to fix the issues. John the service director told me to take it to another dealership, then when I asked for all my service records to forward to my attorney in his word "I do this all day I can send them to you, but I'll wait for your attorney to request them" I answered with xxx!!! He then hung up the phone! Filing complaints with ford, and will be writing into the owner and GM over this! More

Extremely unhappy with the professionalism at this dealership. Pay attention to how they pigeon hole you into spending money at their dealership. ITs all lies and deception and Shon, the Service manag dealership. Pay attention to how they pigeon hole you into spending money at their dealership. ITs all lies and deception and Shon, the Service manager is the head of it all. I picked up my car from service and ended up being forced to pay for services i never agreed to after my vehicle sat at their shop for parts not available for 3 months.! DONT SERVICE YOUR CAR HERE. It was way better when Mr. Popoff was running the show. More

I'm always pleased with the people and service. It feels like a family that cares. The service and technicians are nice. It feels like a family that cares. The service and technicians are nice. More

The worst service center I have ever been too. They failed to fix a problem when I had my truck in for maintenance. No one even talked to be about the service that they did do. I called several They failed to fix a problem when I had my truck in for maintenance. No one even talked to be about the service that they did do. I called several times to ask if they tried to fix it but no one ever called me back. When I scheduled an appointment to have the problem fixed, they had my truck all day and can couldn't fix it since the part they had was broken. This is the second time I have tried their service center and been very disappointed. More

Kim Hawkins: was my service adviser, she gave me a quote for my oil pan, vacuum pump booster, breaks, for the sum of $2,700.00, i said it was to high so we eliminated a few items and she came back with the for my oil pan, vacuum pump booster, breaks, for the sum of $2,700.00, i said it was to high so we eliminated a few items and she came back with the same price ($2700.00), Something is wrong i said to myself, So i called Temecula Ford for the gasket price, they told me it was $29.00, her quote for parts was $450.00, big difference, so i went to Auto nation in Tustin Ford, and seen Bob in service, his mechanic said the problem is my vacuum booster, water pump, serpentine belts and air filters (in which Lake Elsinore ford should have caught) Just a heads up i had just had my oil changed there 2 weeks prior so they should have informed me of all these things at that point, i even asked Kim to Have everything checked out at that point, she said she would, (NOT) anyways my new boy BOB will be my service advisor from now on. I sure hope someone reads this and if you like some more feedback please feel free to call me @(951-207-4763) my name is Tim. P.S. This is only a little of what i have of what i have to say. More

Kim Hawkins is a true asset and professional Service Advisor at Elsinore Ford! Mrs. Hawkins listened to my concerns with my daughter’s car and keep me informed and updated with phone calls regarding th Advisor at Elsinore Ford! Mrs. Hawkins listened to my concerns with my daughter’s car and keep me informed and updated with phone calls regarding the repairs each step of the way. This was the polar opposite of the experience I encountered with another Ford dealership in the Temecula Valley. In addition, Kim was empathetic and showed true compassion when I explained the mishaps I encountered with the other local Ford dealership’s service department. The service I received from Mrs. Hawkins is more than a positive reflection on Elsinore Ford’s dealership, it is a positive reflection the Ford Motor Company. Thank you again. Sincerely, Brian—Murrieta, CA More