Aaron Ford of Lake Elsinore

Great experience Thomas Swanson was a great sale person did everything through texting. Answer all my question fast. Great experience. Was not pressured in any way. B Thomas Swanson was a great sale person did everything through texting. Answer all my question fast. Great experience. Was not pressured in any way. Best More

Car has never performed better Nicol Hudnall spearheaded a warranty repair from start to finish, supported by Service Manager Chad Evarts and an extraordinary team; the result was a Nicol Hudnall spearheaded a warranty repair from start to finish, supported by Service Manager Chad Evarts and an extraordinary team; the result was a car that now runs better than it ever has since it was purchased…great work, guys! More

False Representation of Patriot Act Last November 2016, I purchased a 2015 Town and Country Mini-van. I purchased with a personal check and $3,000 in cash. I did not finance with the d Last November 2016, I purchased a 2015 Town and Country Mini-van. I purchased with a personal check and $3,000 in cash. I did not finance with the dealership, though they attempted to have me cancel with the company had borrowed the money with. I told them no, it didn't make sense. Besides I received a 1.74% rate and that they could not better this rate. The next day when I went to finalize the purchase, I was then told by the sales person and sales manager my social security number was required to verify my identity per the Patriot Act requirements. This was witness by my boyfriend. I explained to both these employees I do not want my credit hit nor was I giving them permission to review my credit report other than to verify my identity. I was reassured this would only result in a soft inquiry (hit) on my credit report. This was not the case. All three CRA list NCC/Lake Elsinore as a hard inquiry (hit). On April 11, 2017, I called the dealership and was transferred to Georgina the Finance Director, I left a voice message, she has yet to respond. I wrote a letter mail by certified/return receipt. This morning 4/20/17 I received a prompt call from Cindy who said Georgina is out of the office and that she pulled my file and would give to Georgina when she returned. There are two ways to identify a person. A hard inquiry takes place when you apply for a mortgage, loan, or car loan. A soft inquiry is an inquiry that occurs when a person or company checks your credit report as a background check, like when you check your credit score, employer, rent an apartment or a mortgage lender pre-approves you for a loan. This type of soft inquiry does not affect your credit worthiness. I recently opened a bank account and credit card with SDCCU. I was told the same thing about the Patriot Act. I asked the same question, will this be a hard or soft inquiry (hit); I was told no, it will be a soft inquiry and it was. Lake Elsinore Ford does not and will not have your best interest, only their bottom line, especially when you do not finance through them. More

Great Dealership Ron Watts is awesome. Never pushy, always patient, listens to our specifications of what we want. Waiting room always clean and inviting, everyone mak Ron Watts is awesome. Never pushy, always patient, listens to our specifications of what we want. Waiting room always clean and inviting, everyone makes sure you're comfortable and always have fresh coffee waiting. We've just bought our fourth car from them! More

You Can't Do A Wheel Alignment on my 2015 Escape? According to the service writer, the owner doesn't want to spend 20 thousand dollars on a wheel alignment machine that fits wheels bigger than 18", bu According to the service writer, the owner doesn't want to spend 20 thousand dollars on a wheel alignment machine that fits wheels bigger than 18", but we sell many vehicles that have wheels bigger than 18". My Escape is the Platinum model which has 19" wheels. So you sell vehicles that you can not service? I called Gosch Ford Temecula, Hemborg Ford Norco and Gosch Auto Group in Hemet and they all have wheel alignment machines that do up to 24" wheels. I tried to save some time by going closer to LE Ford, but not any more. It just doesn't make sense to me. This is probably why this dealer is failing miserably compared to the other dealers! More

Outstanding Customer Service The Service Team at Lake Elsinore Ford, especially Fabian, were outstanding! Fabian returned every phonecall immediately, answered every question prof The Service Team at Lake Elsinore Ford, especially Fabian, were outstanding! Fabian returned every phonecall immediately, answered every question professionally and efficiently, and fixed things we didn't even realize were broken. Fabian went above and beyond the call of duty for us. Our experience was by far the best of any and all dealership interactions that we have ever had with countless dealerships in the past. We will continue to drive from Huntington Beach, CA to Lake Elsinore, CA for all our Ford Service needs in the future. Sincere thanks to Fabian and Lake Elsinore Ford for providing impeccable customer service. More

Professional and friendly srvice rep but didn't get the job Brought my 2016 Ford Explorer in for problems with the hatchback door and transmission. Both had been in before for repair and parts replacement. They Brought my 2016 Ford Explorer in for problems with the hatchback door and transmission. Both had been in before for repair and parts replacement. They didn't charge me but were unable to reproduce the problem so nothing was done. On previous occasion for same problems they had vehicle for 16 days but presumably had them fixed. This is the third major problem I've had with this vehicle but is the first time I've had any problems with Lake Elsinore. The vehicle was purchased new from Fritz Ford in Riverside Ca. More

They don't know anything & try to upsell even the cheapest o I cannot believe finding wheel covers for my 2004 Ford Explorer would be this difficult. Took it to ford dealership here in Lake Elsinore. Guy tells m I cannot believe finding wheel covers for my 2004 Ford Explorer would be this difficult. Took it to ford dealership here in Lake Elsinore. Guy tells me "not ford rims" gives me an address for discount tire center in wildomar. I drive down there & that guy tells me "it says ford right on the rim" go back to ford & he says "I can't figure out where you got the ones you have, but for four center lug nut covers only it will cost $280.00" without the whole wheel cover part even. xxx. Really? Do any of these guys guys who work at Lake Elsinore Ford even know what a car is??? I am sooooo FRUSTRATED 😡 More

Bait and switch The dealer called me with a price. I did not haggle and was approved for a specific truck. At end of deal they could no longer get the truck. Oldest t The dealer called me with a price. I did not haggle and was approved for a specific truck. At end of deal they could no longer get the truck. Oldest trick in the book. Buyer beware. They are a real piece of work. And should be ashamed, but I guess you need self respect to have this emotion. More

Easy! I had a great experience at Gosch Ford this week! I traded in my 2013 Flex for a 2015 Flex, because I LOVE this car so much! Angela Salvatore was ve I had a great experience at Gosch Ford this week! I traded in my 2013 Flex for a 2015 Flex, because I LOVE this car so much! Angela Salvatore was very nice and patient with me. Everyone that I worked with was commited to making sure that I had the best experience. Thank you all so much! More