Aaron Ford of Lake Elsinore

Extremely unprofessional folks in the sales management team. Sales rep was helpful but Marvin Rojas the "GSM' was serving up the classic bait and switch with advertised pricing. Have over 6k in dealer add team. Sales rep was helpful but Marvin Rojas the "GSM' was serving up the classic bait and switch with advertised pricing. Have over 6k in dealer add ons even on a used car (etching, security system, ceramic coating and windshield warranty). Dealerships like these should not exist and give the good ones a a bad name. Stay far far away. More

I called into the parts department confused and irritated and Nina helped along. She knew what part I needed reassured it was the correct part. She took the time to make sure I understood all cost and got me and Nina helped along. She knew what part I needed reassured it was the correct part. She took the time to make sure I understood all cost and got me off the phone quickly. More

I called the parts department and this lady Nina helped me make sure I was purchasing the correct parts and informed me of the cost and time it would take me to complete what it was my car needed to be don me make sure I was purchasing the correct parts and informed me of the cost and time it would take me to complete what it was my car needed to be done. I really appreciated the informative and promptly response that I received from Nina. She helped me with a lot of time of saving, thanks Nina! More

Just experienced a bait and switch. Lake Elsinore ford advertised a car on CarGurus. I txt to confirm availability and features. They replied with a yes and asked me to come in to test Lake Elsinore ford advertised a car on CarGurus. I txt to confirm availability and features. They replied with a yes and asked me to come in to test drive. I showed up in 2 hours at my scheduled appointment time and they said they moved the car and it wasn’t there. I asked them where it was? They then they changed their story and said they sold it this morning. Buyer beware. More

I have been trying for 2 days to schedule an appointment for my vehicle left 2 messages and no return calls. This has been a problem I’ve had every 6 months I try to get service appointments. On the interne for my vehicle left 2 messages and no return calls. This has been a problem I’ve had every 6 months I try to get service appointments. On the internet it won’t let me schedule an appointment due to mileage not enough for oil change but 6 months are past. I’ll just go to Temecula for service from now on. Looking to buy a mustang soon but won’t be at Elsinore. See ya More

My buying experience was great i worked with Ryan also had a great experience the finance department had a great experience the finance department More

Stay far away from this dealership. I have had nothing but bad experiences at this dealership, seeing as it is the closest ford dealer to my home and I have been a loyal ford customer I I have had nothing but bad experiences at this dealership, seeing as it is the closest ford dealer to my home and I have been a loyal ford customer I bring it here for service. My F450 Platinum pickup truck has left me stranded in 110 degree weather in the AZ heat had to get towed back. I've had truck in for a number of transmission and electrical issues. The front tires have cupped to the point that the dealer had to replace them now at 18k miles the tires have cupped again and now they are telling me go to another dealership. I get a phone call that the rear brakes are warped and brake pads are bad... they want $1200 because it's not covered under warranty. Rear brake pads and rotors are supposed to last 80-100k miles. Service director hung up the phone on me and they simply don't care nor want to fix the issues. John the service director told me to take it to another dealership, then when I asked for all my service records to forward to my attorney in his word "I do this all day I can send them to you, but I'll wait for your attorney to request them" I answered with xxx!!! He then hung up the phone! Filing complaints with ford, and will be writing into the owner and GM over this! More

My buying experience has been great. They brought my Ranger in from another dealership and it is perfect. They made me happy! Sales, finance, and delivery were efficient and quick. They brought my Ranger in from another dealership and it is perfect. They made me happy! Sales, finance, and delivery were efficient and quick. More

The people at Lake Elsinore Ford were courteous and really try to work with you. I drove away a used car for an excellent deal. I walked out of another local dealership after 5 min because they were so really try to work with you. I drove away a used car for an excellent deal. I walked out of another local dealership after 5 min because they were so rude to me. More

I was received in your service center and had the best experience. I was greeted and given assistance immediately by Ryan, Ryan then proceeded to introduce me to Harold. I really felt I had a team of prof experience. I was greeted and given assistance immediately by Ryan, Ryan then proceeded to introduce me to Harold. I really felt I had a team of professionals assisting me at all times . I believe I received the best service thank you to all that helped. Especially to Dean and his staff More