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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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August 23, 2021

They didn’t have my car ready when they it was. It took them 3 days to complete my oil change and check the traction control light. Very unprofessional. More

by francisco6352
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hutch from service department.
Sep 09, 2021 -

Aaron Ford of Escondido responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Tony Diiullo Service Manager

August 22, 2021

Hutch and Ricardo were excellent. They accommodated to our needs and provided us excellent customer service. Thank you again to Hutch and Ricardo for helping More

by Rachel McCubbin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hutch, Ricardo Durazo
Aug 23, 2021 -

Aaron Ford of Escondido responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Hutch and Ricardo met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Tony Diiullo Service Manager

August 22, 2021

From day one the Gosch Ford staff has been nothing but professional and helpful when it comes to customer service. My warranty expired long ago but I still take my car back to the dealership. Thanks agai More

by Gaebug.47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department (10 out of 10).
Aug 23, 2021 -

Aaron Ford of Escondido responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Tony Diiullo Service Manager

August 21, 2021

Efficient and reliable all the time. Easy to obtain an appointment and pretty much on time. Car always washed and clean. Waiting area clean with refreshments More

by peter.minkoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 23, 2021 -

Aaron Ford of Escondido responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Diiullo Service Manager

August 21, 2021

Atención to a client, bad No follow up Waiting for long Atención to a client, bad No follow up Waiting for long time , they can do the job because they say MECANIC is on lunch break More

by javier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service dept
Sep 08, 2021 -

Aaron Ford of Escondido responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Tony Diiullo Service Manager

Sep 08, 2021 -

javier responded

Thanks for responding, but a this time ,I'm no interested in discuss. all ready use other repair services , more quality and friendly services .

August 20, 2021

Very professional and courteous. Always on time, and I Very professional and courteous. Always on time, and I will continue to go here even when it is not the closest Ford dealership to me. More

by gjb58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Gebbie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Diiullo Service Manager

Aug 23, 2021 -

gjb58 responded

Hutch takes great care of us and our truck, thank you!

August 20, 2021

they can't fix what they installed DVD player. this was the fourth try. I live in the banning pass aera and had to bring it back four times and they still can't and won't fix the DVD player More

by fvelas4939
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony DiLullo
Sep 07, 2021 -

Aaron Ford of Escondido responded

Providing a positive experience is our top priority, so we're disappointed to hear that your issue is still not resolved. Thank you for providing this information and a representative from our dealership will be contacting you soon. Tony Diiullo Service Manager

August 20, 2021

This dealership is much improved since becoming Gosch Ford. I had bad experiences with the old owners. This time my repair was done in a timely manner, and they even gave me a complimentary car wash. More

by Hkrgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van
Aug 23, 2021 -

Aaron Ford of Escondido responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tony Diiullo Service Manager

August 19, 2021

I brought my truck in for service. The service writer was “hutch“. Hutch is an asset to your organization he’s very experienced and extremely helpful in my process thanks much More

by plennon25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Hutch
Aug 19, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a great experience. We will share your comments with Hutch and our team, and we look forward to working with you again. Tony Diiullo Service Manager

August 19, 2021

Hutch Green was straightforward, kind and punctual. Entire experience was very positive. I’d recommend Gosch Ford for service of your Ford vehicle. Great dealership at Gosch Ford. More

by rok_owt
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hutch Green
Aug 20, 2021 -

Aaron Ford of Escondido responded

It's great to hear that Hutch was able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gosch Ford Escondido! Tony Diiullo Service Manager

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