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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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August 31, 2021

Need to improve timely time of service 3 hours is to long to wait in the lobby for oil change . But your service was great to work with. More

by tulare1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fernando Martinez
Sep 01, 2021 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido, your feedback and rating mean a lot to us. While we're glad that you had an overall positive experience, we apologize for the long wait. We appreciate your business and hope to see you again! Tony Diiullo Service Manager

August 31, 2021

I needed last minute scheduling and they were able to accommodate me. The service writer, Hutch, is excellent and always makes sure I'm taken care of. More

by cpost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hutch in Service
Sep 01, 2021 -

Aaron Ford of Escondido responded

Thank you for your kind review, our team looks forward to serving you again! Tony Diiullo Service Manager

August 31, 2021

Gosch Ford of Escondido has taken great care of my car over the last 2 years. I highly recommend them for service if you need it. More

by funteachererik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Sep 01, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tony Diiullo Service Manager

August 30, 2021

Friendly, courteous. Very positive experience. Nice facility, I will definitely come back for all my service needs. More

by crgbus1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Aug 30, 2021 -

Aaron Ford of Escondido responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Tony Diiullo Service Manager

August 30, 2021

Everyone in the parts department was super friendly and helpful. They had my parts ready for me when I got there. More

by Mlauhead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James, Jake, Donna
Aug 30, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to leave us a five-star rating! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Tony Diiullo Service Manager

August 30, 2021

Way better than the Ken Grody service department! The service department actually answered their phone and got me appointment within the same week! Everyone was really nice and got my oil change super qu More

by katburritt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 31, 2021 -

Aaron Ford of Escondido responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gosch Ford Escondido. Please don't hesitate to reach out if you need anything else. Tony Diiullo Service Manager

August 30, 2021

Van communicated great with us during the service time, and let us know exactly what to expect. The whole process went smoothly, just as expected. More

by shawn.c.trimble
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Van Cruz
Aug 31, 2021 -

Aaron Ford of Escondido responded

Shawn, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Tony Diiullo Service Manager

August 30, 2021

Service rep maintained communication with progress and was upfront / honest with potential costs of repairs. Service was completed sooner than expected. I appreciated being informed of worst case scenario More

by anaramos419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hutch
Aug 31, 2021 -

Aaron Ford of Escondido responded

Thank you for your business and this review, Ana. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Tony Diiullo Service Manager

August 30, 2021

The best auto service department. Josh Hay has been my go to guy for years. He keeps me informed on how my car service is going. Gosch Ford is a super dealership. I have purchased several cars there. They ha More

by Terry D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hay
Aug 30, 2021 -

Terry D responded

Thank you Josh Hay and service department. I trust you to do a good job on my 2020Ford Edge.

August 30, 2021

Well I have yet to get bad service from here. Always great and always with a smile. They also take the time to explain what they are going to do…and what they did. More

by DA Ayala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know what to put here
Aug 31, 2021 -

DA Ayala responded

I cant say enough about this place for service. They have a great service department and i only wish i would have bought my truck here. Thank you for taking care of my truck.

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