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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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September 04, 2021

Hutch is always helpful and makes sure that my car is ready in a timely matter. Car is always kept clean during service. Customer service is always a priority. More

by powerpete10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hutch
Sep 05, 2021 -

Aaron Ford of Escondido responded

Thank you for the kind words for Hutch and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Tony Diiullo Service Manager

September 03, 2021

Shannon and team are the best. I love me some George Lawrence too!!! I am very happy with the service and sales at your dealership. Thankyou More

by Sunnysandyeggo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
Sep 03, 2021 -

Aaron Ford of Escondido responded

It's great to hear that Shannon and George were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gosch Ford Escondido! Tony Diiullo Service Manager

September 03, 2021

It was a very good experience and very professional. Shannon's help was very welcoming and would go back to Bosch ford just for that. More

by robin34
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 03, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your thoughts on working with Shannon. We're glad to hear she delivered such a great experience! Tony Diiullo Service Manager

September 03, 2021

Shannon was great from beginning to end. She quoted me a time that was reasonable and was able to get it completed ahead of the estimated wait. More

by onthegoreynoso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
Sep 04, 2021 -

Aaron Ford of Escondido responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tony Diiullo Service Manager

September 03, 2021

The customer service is so awesome. They are friendly and kind. And when they didn’t have my appointment in their system they were still able to get my service completed the same day More

by Debb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry. I think his name was josh at the service counter
Sep 04, 2021 -

Aaron Ford of Escondido responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Diiullo Service Manager

September 03, 2021

I have used Gosch Ford for several years and have been very happy with their service. They have been very helpful in keeping my Escape Hybrid in great shape. More

by ladd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Sep 04, 2021 -

Aaron Ford of Escondido responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Tony Diiullo Service Manager

September 03, 2021

My first time bringing my Expedition for service. I’m impressed by the service department from Cameron who initiated my work order to Shannon who closed me out. The facilities were clean, the staff effic More

by rfricke1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron and Shannon in Service
Sep 04, 2021 -

Aaron Ford of Escondido responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Tony Diiullo Service Manager

September 03, 2021

I took my RV motorhome into Ford so they could fix the ENGINE because the ENGINE part of my motorhome is a FORD E550. The reason I took it to FORD, was the Check Engine Light was on. After almost $4,000 t More

by cwidders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron Foster, Vince, Shanon, Matt Gosch
Sep 21, 2021 -

Aaron Ford of Escondido responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Tony Diiullo Service Manager

September 03, 2021

The Shannon KILLED it. So professional and on point. The service gets better and better each and every time. Thank you for always taking care of us!!! Thank you! More

by Ericbibel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
Sep 04, 2021 -

Aaron Ford of Escondido responded

Thank you so much for your excellent review! We are so glad that Shannon had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gosch Ford Escondido. Please don't hesitate to reach out if you need anything else. Tony Diiullo Service Manager

August 31, 2021

I took my car there for recall service with an appointment & they didn’t have the part. Disappointed that service didn’t call to tell me the part wasn’t there. Tried to reschedule with no follow More

by Ziggycurt2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Sep 17, 2021 -

Aaron Ford of Escondido responded

Curt, We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Tony Diiullo Service Manager

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