Aaron Ford of Escondido - Service Center

My visit had to do with back ordered parts and it was initially revealed as a complete failure, but the Parts Dept Manager stepped in and was helpful in quickly resolving the issues with clarity and full initially revealed as a complete failure, but the Parts Dept Manager stepped in and was helpful in quickly resolving the issues with clarity and full disclosure More

It is a nice dealership. I do notice a very big drop in being treated as valuable after you make a purchase than before hand. Also getting through to the right people via phone call, is a bit challenging. being treated as valuable after you make a purchase than before hand. Also getting through to the right people via phone call, is a bit challenging. All in all though, I would continue to do business there. More

We were on vacation from Virginia when we suffered a minor problem.. Shannon Miranda got us in right away and oversaw a prompt repair. minor problem.. Shannon Miranda got us in right away and oversaw a prompt repair. More

Best service department. Always greeting by a caring staff member. Josh Hay is kind and caring with my concerns. When he calls to let me know my car is ready, I know it really is ready with all concerns staff member. Josh Hay is kind and caring with my concerns. When he calls to let me know my car is ready, I know it really is ready with all concerns addressed and completed. Thanks Josh and Gosch Service Department 👍👍 More

Have a warranty that will not be honored although it states it should be. We had to call company ourselves to fight for the coverage. Sent letter to higher up and now waiting for response states it should be. We had to call company ourselves to fight for the coverage. Sent letter to higher up and now waiting for response More

Worked on my ford fast and got me a lift ride to and from. Very friendly staff got me right in for same day service. from. Very friendly staff got me right in for same day service. More

So quick to fix a bolt missing from my undercarriage. In one hour the car was done, right before a holiday weekend! I had my toddler son with me and they made sure to get me out of there in time to get him one hour the car was done, right before a holiday weekend! I had my toddler son with me and they made sure to get me out of there in time to get him home before I had a work lunch. Their efficiency and Shannon’s attention to me was so appreciated. More

After many bad experiences when he was gone, Josh H. has become my “Go To” Service Advisor. The service he provides, and care he takes to go over my requirements is what has kept me as a customer at this lo become my “Go To” Service Advisor. The service he provides, and care he takes to go over my requirements is what has kept me as a customer at this location. Service was completed faster than expected and turned out great. More

Josh is the best customer service rep I’ve had at your company and that’s saying something! Everyone as always been fantastic but Josh set a new bar! company and that’s saying something! Everyone as always been fantastic but Josh set a new bar! More

Shanon was super efficient , knowledgeable , Friendly Shanon was super efficient , knowledgeable , Friendly and prompt in responding back with answers and solutions. I could not have been happier by ha Shanon was super efficient , knowledgeable , Friendly and prompt in responding back with answers and solutions. I could not have been happier by having her as the person in contact. These days good people are hard to find and I am happy you found Shanon . Now the secret is to keep her as long as it works out for both sides . I will definitely be back for other service and guess who I will ask for? Thank you Frank Traboulsi More