Aaron Ford of Escondido - Service Center

They are very fast and gave me detail feedback about my car. Shannon and Mehdi are both professional and friendly. car. Shannon and Mehdi are both professional and friendly. More

The kind attention was appreciated. It took over a week to schedule an appt, I wasn't very happy about it, although I understand what maybe the reason. I was very disappointed of seeing all the employees N to schedule an appt, I wasn't very happy about it, although I understand what maybe the reason. I was very disappointed of seeing all the employees NOT wearing masks, I had mine on. Delta variant is around all of us, even with us vaccinated, therefore as a respect for everyone, please wear masks. Tks! More

Armando (Sales Manager) and Merari (Service) provided exemplary customer service. Thank you for the outstanding service and experience. exemplary customer service. Thank you for the outstanding service and experience. More

Great customer service - the staff was friendly and had my car serviced and washed quickly. my car serviced and washed quickly. More

Very disappointed with my last service. My service included a full tire inspection. It was marked green. Five minutes out from leaving my tire indicator appeared on dashboard. I turned back around my included a full tire inspection. It was marked green. Five minutes out from leaving my tire indicator appeared on dashboard. I turned back around my service advisor was out but another advisor helped me and took my car back for inspection he told me they would check it out and let me know what happened. I went back to lounge to wait. I was already late for an important meeting at work. I waited at least 20 minutes without an update when I looked for persons taking care of my truck there was no one there. I waited another 10 to 15 minutes and found service manager Vince T. I told him what happened and he immediately adopted an attitude of this was my problem. He threw out that a nail could have gotten in the tire I said within 5 minutes I told him I had already been waiting for awhile and needed resolution quickly he just kept on doing something else and said he would take care me when he was done. I walked away and he then disappeared without giving me an update. I finally asked another advisor that I recognized Shannon Medina and she was of great help tracking down Vince. She said he was working on my truck. When he finally pulled up there was no apology and he blamed the leak on a stem valve. Again he made it seem like it was my problem and lack of maintenance. Come on my tires had just been given the green light. I would have gladly got this repaired had it been pointed out. More

Excellent service. Alex was very professional and delivered as promised with great communication. Will continue to use Gosh Ford for my service needs. delivered as promised with great communication. Will continue to use Gosh Ford for my service needs. More

Starting with service director, Mike, and then with service advisor, Can, my experience was 5 Star. They were truly exceptional! service advisor, Can, my experience was 5 Star. They were truly exceptional! More

Very friendly and attentive staff. Lack of follow up and lack of notification when my vehicle was ready is why I lowered the rating. lack of notification when my vehicle was ready is why I lowered the rating. More

Very professional, completed the work quickly and didn't try to upsell me to other maintenance. A real pleasure to deal with. try to upsell me to other maintenance. A real pleasure to deal with. More

Fast, efficient, friendly and reasonable. Service writer Josh Hayes does a great job of explaining the work needed and performed. Josh Hayes does a great job of explaining the work needed and performed. More