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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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September 28, 2021

Thanx josh hay for your caring service and concern. It was inconvenient for me to not have my car but I am glad to have had Josh’s assurances that the problem has been resolved More

by selatus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh hay
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Sep 28, 2021 -

Aaron Ford of Escondido responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Josh met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Mike Tinsley Service Manager

September 28, 2021

A clean welcoming dealership, with pleasant staff. No hard sell approach, at least that was my experience. More

by tunehead
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Sweeney
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2021 -

Aaron Ford of Escondido responded

Thank you! Sean and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Mike Tinsley Service Manager

September 27, 2021

Great experience! Fit me in with my schedule no problem. In and out for my trucks programming before the actual time they said it was going to take. The customer service was so friendly and helpful too. Def More

by evonwida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon
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Sep 27, 2021 -

Aaron Ford of Escondido responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We appreciate the five-star rating. We're looking forward to having you as one of our valued customers for years to come. Mike Tinsley Service Manager

September 27, 2021

Service writer is very easy to explain things to and understands Makes it a pleasure to bring my car in More

by phay6600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hay
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Sep 27, 2021 -

Aaron Ford of Escondido responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Tinsley Service Manager

September 24, 2021

I arrived ahead of schedule and was attended to almost immediately. "Early is good," I was told. More

by jjgg4
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley
Report | Print
Sep 24, 2021 -

Aaron Ford of Escondido responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Gosch Ford Escondido! Mike Tinsley Service Manager

September 24, 2021

Great customer service, and the service was performed excellent. Josh was my service representative and he is a great asset to Gosch Ford in Escondido. More

by bobmihelich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh was my service advisor and I think Mike was the individual who kept me informed on status, Mike Tinsley
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Sep 26, 2021 -

Aaron Ford of Escondido responded

Thank you, Bob, for taking the time to share your thoughts on working with our team. We're glad to hear Josh delivered such a great experience! Mike Tinsley Service Manager

September 23, 2021

Thanks for the great service. We will certainly come back. I can count on Gosch Ford of Escondido. More

by Alma olvera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Diiullo
Report | Print
Sep 23, 2021 -

Aaron Ford of Escondido responded

Thank you for taking the time, Alma, to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Tinsley Service Manager

September 23, 2021

Ripoff clerk did not know about my Ford 5 year warranty. Wanted $900 to tell what was wrong ,we ready told him what was wrong. Would not repair turbo because emergency fix was done to truck to dealer. More

by pegghorse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Tinsley
Report | Print
Sep 24, 2021 -

Aaron Ford of Escondido responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. I will also follow up with you privately. Mike Tinsley Service Manager

September 22, 2021

No interest in working on the problem with my car. Just wanted to perform regular maintenance More

by Robertsd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron
Report | Print
Sep 24, 2021 -

Aaron Ford of Escondido responded

Thank you for providing this feedback, Robert, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. I will also follow up with your privately. Mike Tinsley Service Manager

September 21, 2021

Fast quality work done on time and done right. Lift ride called on time and no problem getting back More

by sdsurock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley
Report | Print
Sep 22, 2021 -

Aaron Ford of Escondido responded

Thank you for your review! We appreciate your business and our team looks forward to serving you again soon! Tony Diiullo Service Manager

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