Aaron Ford of Escondido - Service Center

Service was great and car delivered on time. I appreciate the service that Gosch Ford provided. the service that Gosch Ford provided. More

The staff at the Escondido location are very customer centric, knowledgeable, fair, professional, and seem to love what they do which makes a big difference in any organization. centric, knowledgeable, fair, professional, and seem to love what they do which makes a big difference in any organization. More

Shannon in service overcame your initial service operator not ordering my part which is now casing me to have to return for a second service appointment. Shannon is the sole reason why I stay with you…. not ordering my part which is now casing me to have to return for a second service appointment. Shannon is the sole reason why I stay with you…. More

The service department needs to work on their promptness. Trying to find out the status of your vehicle from what’s wrong with it to confirming if it is ready for pick up takes a minimum of 2 hours if not at Trying to find out the status of your vehicle from what’s wrong with it to confirming if it is ready for pick up takes a minimum of 2 hours if not at all for a return phone call More

Great service every time! All staff is wonderful and efficient. I will continue to come here for my service needs. efficient. I will continue to come here for my service needs. More

Great dealership love working with them, I recommend them all the time. Thank you very much all the time. Thank you very much More

Josh Hay was an excellent communicator. He called me every other day to give me an update on my car. The dealership also washed my car as a courtesy. In my time visiting Ford, I have not experienced an every other day to give me an update on my car. The dealership also washed my car as a courtesy. In my time visiting Ford, I have not experienced an excellent customer service until I came to Gosch Ford. Great staff and and great location! More

Profesional, courteous and friendly staff from start to finish. This will be my go to Ford dealer moving forward. finish. This will be my go to Ford dealer moving forward. More

Shannon did a great job.She told me to return in an hour and 1/2. To pick up my car when when 2:00 apt. For oil change would be complete.returned to find my car hadn’t even been started yet. Returned at 4:4 and 1/2. To pick up my car when when 2:00 apt. For oil change would be complete.returned to find my car hadn’t even been started yet. Returned at 4:45 pm after receiving textvideo. Shannon informed me my car had just gone to the wash bay, and would be done in about 5 minutes.She then went home. It took almost another hour for my car to get out of the wash bay, due to,I believe, another service writer “bumping “ my car out of line, and placing his customers car in front of mine. I looked after waiting 45 minutes, at the wash bay, and my vehicle (2018 C Max) was just beginning to be washed. I see no point in making an appointment for what should be a 30 minute process, , for what took 4 hours. I won’t be back.... Ken Redding More

Worst customer service I have ever encountered. They cancelled my maintenance agreement without notice. Said it was no good even though I had a signed agreement. cancelled my maintenance agreement without notice. Said it was no good even though I had a signed agreement. More