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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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November 01, 2021

I was going to be charged $165 to have my u joints checked. Outrageous! I had them checked at a tire center in Poway for 0 and they had my car for 2 hours not overnight. More

by cyndi.opalek
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Shannon Medina
Nov 01, 2021 -

Aaron Ford of Escondido responded

Hey Cindy! We're sorry that you experience didn't live up to your expectations. If there's anything else you may need help with in the future, don't hesitate to reach out to us for assistance. Thank you and we hope you have a wonderful day! Matt Gosch, General Manager

November 01, 2021

Great sales, communicated well throughout the order process, quick and easy purchase with good value. More

by jwhenwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Josh Jamison, Jerimy Denines, Maria (Service), Ricardo Durazo
Nov 01, 2021 -

Aaron Ford of Escondido responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mike Tinsley Service Manager

November 01, 2021

Although the problem was caused by an omission by the mechanic on a a previous service they turned the car around quickly on the return visit to correct. More

by jimstjohn1
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Nov 01, 2021 -

Aaron Ford of Escondido responded

Jim, Thank you for your business and this review. We're happy to hear Shannon and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Tinsley Service Manager

November 01, 2021

Shannon was very helpful with the process of getting my car fixed and ready to go! More

by KaylaParker70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Nov 01, 2021 -

Aaron Ford of Escondido responded

Kayla, Thank you for your very kind review. Shannon and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gosch Ford Escondido. Mike Tinsley Service Manager

November 01, 2021

Very good follow up from technician. Worked hard to solve my problem. Efficient and accommodating. More

by LE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Bautista Montes
Nov 02, 2021 -

Aaron Ford of Escondido responded

Thanks for sharing your thoughts about your experience working with Alex here at Gosch Ford Escondido. We appreciate your business and hope to see you again soon! Mike Tinsley Service Manager

October 31, 2021

Brought in f150 for a recall service. They fixed it quickly and now it runs great. 3.5 ecoboost...power plus.. More

by simeroth4j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Bautista Montes
Nov 01, 2021 -

Aaron Ford of Escondido responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Mike Tinsley Service Manager

October 31, 2021

Minimum performance! Overpriced! Refused to return calls or update status of vehicle! Had car for over a week just for simple diagnostic More

by zekecurtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Van Cruz
Nov 01, 2021 -

Aaron Ford of Escondido responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Tinsley Service Manager

October 31, 2021

Shannon did a great job keeping me informed an updated on my repairs. Finished 2days early. Thanks Shannon for a job well done More

by H.carroll3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Nov 01, 2021 -

Aaron Ford of Escondido responded

Thank you so much for your excellent review! We are so glad that Shannon had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Gosch Ford Escondido. Please don't hesitate to reach out if you need anything else. Mike Tinsley Service Manager

October 29, 2021

Josh is a great service rep knows about customer service and is always knowledgeable and courteous More

by pete0416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Hey
Nov 01, 2021 -

Aaron Ford of Escondido responded

We are very happy to hear that Josh provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Tinsley Service Manager

October 29, 2021

Great service by Alex helpful and very knowledgeable answers all my questions and makes sure everything is ordered before my car going in More

by maria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Bautista Montes
Nov 01, 2021 -

Aaron Ford of Escondido responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Alex met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Mike Tinsley Service Manager

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