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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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July 31, 2023

Great communication and very friendly. Really nice waiting room and vehicle was washed when the service was completed thank you again to the ford team and Miguel More

by Jesus Acevedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Leyva
Aug 01, 2023 -

Aaron Ford of Escondido responded

Thank you so much for your excellent review, Jesus! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gosch Ford Escondido to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Tinsley Service Manager

July 30, 2023

Good service and very service people and they do the job very quickly. Thank you More

by aquinosofia098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Ortiz
Jul 31, 2023 -

Aaron Ford of Escondido responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Mike Tinsley Service Manager

July 30, 2023

Friendly service associate. Easy to schedule, loved the shuttle service, keep me informed and appreciated the video inspection More

by benmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Leyva
Jul 31, 2023 -

Aaron Ford of Escondido responded

Thank you, Ben, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Mike Tinsley Service Manager

July 27, 2023

They are very helpful and very courteous and provide me a ride home which is wonderful but I really like how they show you what’s going on with your vehicle and their video they send you in the way you can a More

by donnaeckert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerman Rodas, Luis Ortiz
Jul 28, 2023 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your thoughts on working with our team, Donna. We're glad to hear we delivered such a great experience! Mike Tinsley Service Manager

July 25, 2023

All was good with the Service Advisor, the technician left their greasy shoe prints on the carpet, greasy hand prints on the driver’s seat and steering wheel. More

by BRUCEGABE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Clark
Jul 25, 2023 -

Aaron Ford of Escondido responded

Thank you for your feedback. Our goal is to make sure everyone who walks through the door leaves happy, and we're sorry to hear that we fell short in some areas. Please don't hesitate to reach out to us directly to discuss this matter further. We appreciate your business and would like to address your concerns in more detail. Thank you for choosing Gosch Ford Escondido, we hope to see you again! Mike Tinsley Service Manager

July 24, 2023

The car took 7 months to get work done parts were there for in month 3 so it took 4 months to fix the car then becaue the car sat for 7 months in the sun and was never driven or started up ford caused sun More

by Aclark3223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Meraz, Mike Tinsley, Jerman Rodas
Jul 28, 2023 -

Aaron Ford of Escondido responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mike Tinsley Service Manager

Jul 29, 2023 -

Aclark3223 responded

I’ll wait for a call from you. Since the manager Danny didn’t call back like he said he would 2 weeks ago.

July 22, 2023

Mike Clark is great. Super friendly, communicative, and is the reason I go to the Ford Dealership in Escondido. More

by heathereiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Clark
Jul 22, 2023 -

Aaron Ford of Escondido responded

Hi, Heather! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that Mike was able to help you out. Thank you for choosing Gosch Ford Escondido! Mike Tinsley Service Manager

July 21, 2023

Very simple process from the time my car was taken until it was returned to me. More

by bjohn922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Clark
Jul 22, 2023 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mike Tinsley Service Manager

July 21, 2023

Great service, I was offered a pickup and delivery of the vehicle. I would return for all my vehicle service needs. More

by LUPITA_OLMOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Leyva
Jul 22, 2023 -

Aaron Ford of Escondido responded

Thank you for your business and this review, Lupita! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. We look forward to working with you again! Mike Tinsley Service Manager

July 20, 2023

I really liked Mike. He was so helpful and got my car right in. And when there was a minor glitch he took care of it immediately. More

by tommy1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Clark
Jul 20, 2023 -

Aaron Ford of Escondido responded

Thank you for the kind words for Mike and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mike Tinsley Service Manager

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