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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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August 14, 2023

The prices are extremely high for the services and they don’t offer any coupons. More

by HANSENES68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerman Rodas
Aug 15, 2023 -

Aaron Ford of Escondido responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mike Tinsley Service Manager

August 14, 2023

Took 3 weeks to get a service appointment and car wasn't ready until next day. I requested a car wash and it wasn't washed after spending $100 for oil change and another $200 to diagnose my air conditioning More

by tlstewart0
Recommend Dealer
No
Aug 15, 2023 -

Aaron Ford of Escondido responded

We appreciate your business, and we're sorry to hear that your recent visit wasn't up to par. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Mike Tinsley Service Manager

August 07, 2023

Jessica is fabulous! She is knowledgeable and very patient with her customers. She’s always super helpful! More

by Liz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts department
Aug 09, 2023 -

Aaron Ford of Escondido responded

Thank you, Liz, for the kind words for Jessica! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Mike Tinsley Service Manager

August 07, 2023

I’m very unhappy with the dealership at this time to bring my car in for service they take care of it and make sure I don’t have to bring it back again. I bought it in on Friday and now I have to take i More

by fbmurdockjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Pool, Miguel Leyva
Aug 09, 2023 -

Aaron Ford of Escondido responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mike Tinsley Service Manager

August 07, 2023

Miscommunications in fact i was waiting for my car or doing a drop off! I clearly told “wait” and tech said I was a drop off … said I need to always repeat info to call center to be sure it is as i wante More

by lpenninvc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Clark
Aug 09, 2023 -

Aaron Ford of Escondido responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Tinsley Service Manager

Aug 09, 2023 -

lpenninvc responded

Appreciate the response … Michael Clark my service advisor was very attentive and made sure my wait wasn’t long … the communication breakdown seems to be at the phone bank system! For oil changes I always “wait” for my car and always tell the phone team that!

August 07, 2023

Each time we go to Gosch Ford family and get us in and they get us out call before we get there in the car when we are done simply amazing More

by CLAYTON10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley, Jerman Rodas, Michael Clark, Viktor Mazurenko, Luis Ortiz, Miguel Leyva
Aug 09, 2023 -

Aaron Ford of Escondido responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Tinsley Service Manager

August 05, 2023

I was mislead in the cost of repair. The advisor told me a cost for the repair and I asked 3 times if the cost was correct for the entire job and he told me YES $540 for the job. I paid More

by nkellogg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
Aug 08, 2023 -

Aaron Ford of Escondido responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mike Tinsley Service Manager

August 03, 2023

I have owned my 2011 F350 since it was new have always taken it to Gosh Ford of Escondido. But things have changed. I took my truck in just for a simple service and I had to wait 2 weeks. They did a grea More

by 1bigfish1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Pool, Viktor Mazurenko
Aug 04, 2023 -

Aaron Ford of Escondido responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Mike Tinsley Service Manager

August 03, 2023

Great job by michael when I had my two cars serviced He made it very smooth More

by Cathyadavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Clark
Aug 04, 2023 -

Aaron Ford of Escondido responded

Thank you, Cathy! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Mike Tinsley Service Manager

August 02, 2023

Best service experience at any dealer I've ever been to in my life. Everyone was polite, friendly and helpful, they stayed in regular contact, and vehicle was ready right on time. More

by brian.thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Ortiz
Aug 03, 2023 -

Aaron Ford of Escondido responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gosch Ford Escondido to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Tinsley Service Manager

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