Aaron Ford of Escondido - Service Center

The service provided was great and the work on my car was done in a very timely matter. done in a very timely matter. More

I enjoy going to car agency except for the long availability. Needed to reschedule a fix that urgently needed same day but apparently I only an oil change was possible. availability. Needed to reschedule a fix that urgently needed same day but apparently I only an oil change was possible. More

There was a disconnect between the offsite customer service rep and the service provider site. I was told that my car would be looked at the same day, the vehicle was dropped off on Thursday morning b service rep and the service provider site. I was told that my car would be looked at the same day, the vehicle was dropped off on Thursday morning before 10 am, the vehicle was not diagnosed and fixed until late Tuesday afternoon, my expectation was that I would know at least an estimate the same day it was dropped off, the repairs only took a few hours with additional Maintenance repairs performed at the same time ( a great job of up selling) I’m not unhappy with the service or the repairs or for that matter the price, what I am disappointed in is the lack of communication between the initial call and when the car was completed, I don’t know if the CSR could look at the services scheduled at the service site but I was lead to believe that by getting the vehicle to the service site, I would have know how long the car would be unavailable. I needed my vehicle and if I knew there was a backlog of work and only one service tech available I would have taken it to a local repair shop rather than the dealer. I will plan better next time and make sure I have an actual "appointment". More

As always great, fast service, Victor was very professional, I really enjoyed short video showing my truck inspection ! professional, I really enjoyed short video showing my truck inspection ! More

The service dept has always had my back. They will do their best to work my vehicle in ASAP if necessary. They will do their best to work my vehicle in ASAP if necessary. More

The service department was very prompt and helpful. They completed the service timely as promised. They completed the service timely as promised. More

Pleasant to deal with always friendly and available. Glad to have my car service with Gosch Ford of Escondido. Glad to have my car service with Gosch Ford of Escondido. More

Shannon is an amazing advisor. She’s very thorough and explained everything to me and it’s very mindful of my time She’s very thorough and explained everything to me and it’s very mindful of my time More

I chose Gosch Ford to service my 2012 Escape because I believe I can trust them to do the best job on my car. I first took my Escape for service to Gosch in 2013 and have been returning there whenever it believe I can trust them to do the best job on my car. I first took my Escape for service to Gosch in 2013 and have been returning there whenever it needs service. More

Took me almost 3 weeks and many mis communications. The front right tires rumbling sound I don't think was addressed but not coming back. The front right tires rumbling sound I don't think was addressed but not coming back. More