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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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September 24, 2022

Nothing to say, just took long time to get my truck back. H y y y More

by Mpaolino19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Sep 24, 2022 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido. Your feedback and rating mean a lot to us. We apologize for the wait, and we hope to see you again! Mike Tinsley Service Manager

September 22, 2022

Was super quick and easy going in to get my recall fixed. Even helped me get a ride to and from my place. Shannon was super helpful. Only downside is they didn’t wash the car even though it was supposed to b More

by B3TOM115
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Medina
Sep 24, 2022 -

Aaron Ford of Escondido responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Shannon met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as a valued customer for many years to come! Mike Tinsley Service Manager

September 22, 2022

Always a good experience at the service center thanks to Jerman and the team at Gosch Ford. More

by Cool corolla se
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerman Rodas
Sep 24, 2022 -

Aaron Ford of Escondido responded

Thank you so much for your excellent review! We are so glad that Jerman and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gosch Ford Escondido to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Tinsley Service Manager

September 22, 2022

Great service , very friendly stuff Viktor was great , Love the video they send from the tech. Over all great . More

by Ac6334452
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Tinsley, Shannon Medina, Jerman Rodas, Michael White, Michael Clark, Viktor Mazurenko
Sep 24, 2022 -

Aaron Ford of Escondido responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Escondido. Mike Tinsley Service Manager

September 22, 2022

I have been to this location twice recently, both times with appointments. Upon dropping my car off right on time, the service provider proceeded to tell me that it would be several days before they would More

by karistende
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon Medina
Sep 27, 2022 -

Aaron Ford of Escondido responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time. Mike Tinsley Service Manager

September 21, 2022

Efficient check in process when I dropped off my truck. I liked the video that the technician did of the inspection of my truck. More

by debhawes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah
Sep 24, 2022 -

Aaron Ford of Escondido responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as one of our valued customers for many more years to come! Mike Tinsley Service Manager

September 19, 2022

Good service and timing. Was told I was getting a car wash but did not. More

by zjkalemba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Sep 20, 2022 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us directly at your convenience. Mike Tinsley Service Manager

September 18, 2022

Always professional and courteous With mike white Would have liked to my truck washed Thanks More

by jaime.rueda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael White
Sep 19, 2022 -

Aaron Ford of Escondido responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business, Jaime, and hope to see you again soon! Mike Tinsley Service Manager

September 18, 2022

Price is way too much for oil and other services . Will look elsewhere for now. More

by Bajaprty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerman Rodas, Michael White
Sep 22, 2022 -

Aaron Ford of Escondido responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mike Tinsley Service Manager

September 17, 2022

Professional, knowledgeable, excellent service. Took time to complete recall and check overall car. Will definitely call this our place of service. Thank you Michael and Kevin. More

by conaway2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
And Kevin, Michael Clark
Sep 19, 2022 -

Aaron Ford of Escondido responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Tinsley Service Manager

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