Aaron Ford of Escondido - Service Center

I took my motorhome into this ford service center on June 6 to have warranty work taken care of. They replaced a spark plug wire and toner ring. After 3 weeks, June 29, they called and told me motorhome w 6 to have warranty work taken care of. They replaced a spark plug wire and toner ring. After 3 weeks, June 29, they called and told me motorhome was fixed and I could pick it up. They told me they fixed the bad spark plug wire and a damaged tone ring. I picked up my vehicle that day, drove out of the shop, made it approx 2 blocks before chk eng light came on an warning msg about traction cntrl and speed sensor..I turned around and took it back to the shop. After several attempts were made, through both text an phone calls, to get an update on what was going on with my motorhome, I was contacted on July 14 and informed they had replaced tone ring again and same problem..was told they were ordering rotor assembly and would keep me informed. Was informed on July 21 rotor assembly installed and same problem. Several unanswered calls and texts later on Aug 3 was called back and told ford engineer was coming to look at veh and make recommendations. Aug 5 received call from ford and told they were ordering recommended parts. Aug 16 I text ford for update, received text back that they were checking on parts and would text me back. AUG 23 I contacted service manager to get update, was told tone rings were on back order and no ETA on when parts would be in. Received call on Sept 30 that Veh was fixed and ready to be picked up. Moral of this long review is, if the customer is kept in the loop and given updates without having to jump through hoops to get them. Even bad news would go down a lot easier if the customer doesn't think you don't care about them and have shoved them into a back coner of the lot to be forgotten. More

Very clean and friendly staff. Retured after 12pm and frig for water bottles was empty. Please keep water bottles stocked. Retured after 12pm and frig for water bottles was empty. Please keep water bottles stocked. More

The Dealership was not able to help me because my Ford is a 1997 and they could not find the part. a 1997 and they could not find the part. More

I don't even own a Ford, but I go out of my way to get what I need for my vehicle at Gosch Ford because the Parts Dept. takes better care of me than anywhere else I've ever gone. They were referred to me what I need for my vehicle at Gosch Ford because the Parts Dept. takes better care of me than anywhere else I've ever gone. They were referred to me by a friend and I'm thankful they were. Tony doesn't usually work the front counter, but he was up there the day I walked in, and made sure I was taken care of quickly and completely, even though it took some extra time on my part because of owing a different make. So glad I found my new source for parts! More

Very courteous. Clean waiting, decent WIFI. Quick service. Jerman was very helpful and got to my appointment right away. Clean waiting, decent WIFI. Quick service. Jerman was very helpful and got to my appointment right away. More

God service, excellent attention, I recommend Gosch Ford Escondido. .exelent recomendation for care my car. Escondido. .exelent recomendation for care my car. More

Great as always. Reliable. Fast. Excellent guest service. Used my points. Love Ford pass program. Reliable. Fast. Excellent guest service. Used my points. Love Ford pass program. More

Shannon always takes care of us and does a great job! She gets us in and out quickly. This time I was by myself and had just got new license plates as had to turn in the handicap plates since my husban She gets us in and out quickly. This time I was by myself and had just got new license plates as had to turn in the handicap plates since my husband had passed away and she had the guys put my new plates on for me also. More

I thought I was getting a new window not just an $81. 00 part and over 500 in labor Total rip-off 00 part and over 500 in labor Total rip-off More

Lack of service writer to follow through on what they say and not calling back after leaving numerous messages. Real poor service. and not calling back after leaving numerous messages. Real poor service. More