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Aaron Ford of Escondido - Service Center

Escondido, CA

4.2
1,221 Reviews

1,221 Reviews of Aaron Ford of Escondido - Service Center

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October 08, 2022

Gosch Ford is amazing. In the service department Shannon went above and beyond. I was escorted to the parts department to pay and James and Jake were amazing. Answered a More

by Crys.jrp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Seiber, Shannon Medina, Jake Pool
Oct 08, 2022 -

Crys.jrp responded

Oct 8, 2022 Gosch Ford is amazing. In the service department Shannon went above and beyond. I was escorted to the parts department to pay and James and Jake were amazing. Answered all questions I had regarding part prices. The Friday vibe was awesome.

October 07, 2022

German es una excelente persona que me ayudo a mis nesecidas de mi carro gracias More

by Maria Leyva
Recommend Dealer
Yes
Employees Worked With
Michael Clark
Oct 09, 2022 -

Aaron Ford of Escondido responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Tinsley Service Manager

October 06, 2022

Very good customer service. Timely, informative, friendly, experienced and professional. They answered all my questions. More

by chargerhomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara De La Rosa
Oct 07, 2022 -

Aaron Ford of Escondido responded

Thank you for choosing Gosch Ford Escondido. Your feedback and rating mean a lot to us. We're glad Sara was able to help, and we hope to see you again! Mike Tinsley Service Manager

October 05, 2022

From start to finish I was very satisfied with my service visit. I'll definitely be back for service needs. More

by Mark Dorsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Oct 05, 2022 -

Aaron Ford of Escondido responded

Thank you for taking the time to share your feedback with us, Mark. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Tinsley Service Manager

October 04, 2022

Got there early, checked in and was the first in the waiting area, but was THE LAST one left, way to long without any major issues or problems if any kind. I’ll find a more efficient dearership More

by Venutisr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Young lady, not lusted
Oct 07, 2022 -

Aaron Ford of Escondido responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would appreciate the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Mike Tinsley Service Manager

October 04, 2022

Viktor did a great job of getting our two Lincoln’s done with oil change etc and finding that one tire on one car needed replacement and on the other Lincoln Brakes were needed More

by Egram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Oct 04, 2022 -

Aaron Ford of Escondido responded

Thank you so much for your kind words for Viktor, and for taking the time to leave us this wonderful feedback! Mike Tinsley Service Manager

October 04, 2022

Very clean and friendly staff. Waiting room was comfortable. Service was done really really fast. More

by chrisntia143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Oct 04, 2022 -

Aaron Ford of Escondido responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mike Tinsley Service Manager

October 03, 2022

Service advisor tried selling me a $650 manual DPF regen for a DEF light and DEF Idle Soon error. Advisor did not know DEF and DPF were different. And unaware of CA emmisions warranty coverage. I said n More

by Kevinmargetta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon Medina
Oct 06, 2022 -

Aaron Ford of Escondido responded

Thank you for bringing this to our attention, Kevin. We'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mike Tinsley Service Manager

October 03, 2022

Very thorough, answered my questions, and went over everything that they checked. I thought the video was pretty cool. I got to see under the hood and they showed everything. More

by B4bear7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Viktor Mazurenko
Oct 04, 2022 -

Aaron Ford of Escondido responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gosch Ford Escondido, we look forward to having you as a valued customer for many years to come! Mike Tinsley Service Manager

October 03, 2022

My service rep was amazing. She had great communication with me and sent me updated throughout the day. More

by heproperty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara De La Rosa
Oct 04, 2022 -

Aaron Ford of Escondido responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gosch Ford Escondido to be a positive one. Please don't hesitate to reach out if you need anything else. Mike Tinsley Service Manager

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